Opportunities in Helsinki, Finland

Full Job Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help our largest enterprise customers maximize the value and benefits of AWS Services?

As a Senior Cloud Operations Architect (or TAM) in the AWS Enterprise Support, Enterprise segment team, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The Senior Cloud Operations Architect is the customer's trusted advisor and operational excellence expert for our Enterprise Support customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business and operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.

As a Senior Cloud Operations Architect, you'll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers' adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. You will work with large customer engineering organizations and advise management on complex cloud architecture decisions.

This is a post-sales advisory role within our Enterprise Support team, where you can further develop your technical, leadership, and consulting skills while working with organizations facing sophisticated operational challenges across the Nordics region. You'll leverage best practices, including the AWS Well-Architected Framework, AWS Trusted Advisor, and operational reviews to help customers maximize the value they derive from AWS.

The AWS Enterprise Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Enterprise Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector and other regulated industries. Join us in helping customers build operationally excellent cloud environments that enable innovation while optimizing performance, security, and cost.

Key job responsibilities

• Provide customers with deep technical expertise across multiple technology domains to achieve operational excellence in security, resilience, and efficiency.
• Act as the customer's trusted advisor, developing strategies with senior stakeholders up to C-level to drive AWS adoption and operational maturity.
• Collaborate with Solutions Architects, Account Managers, Customer Solutions Managers, and other internal teams to ideate around your customers' most challenging business problems.
• Own end-to-end customer technical support, working with internal and external engineering teams to design long-term operational strategies.
• Lead architectural reviews and workshops to advance your customers' technical objectives and ensure solutions are designed for successful deployment in the cloud.
• Proactively identify and mitigate risks, driving efficiencies and simplification in customer operations plans and product adoption.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public-speaking events such as AWS Summit, AWS re:Invent, etc.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning.
• Mentor and develop other TAMs, actively participate in the hiring process, and contribute to raising the bar for the team.
• Provide data and anecdotes on what is working and what is not back to the larger TAM community and product teams.

A day in the life In this role, you'll leverage your extensive technical knowledge to ensure our customers' cloud environments are secure, resilient, and optimized on the AWS platform. As a trusted advisor, you'll play a pivotal role in ensuring customer success as they navigate complex cloud transformations.

Your day might include leading an architectural review with a customer's engineering leadership to plan a critical migration, followed by a proactive risk assessment using AWS Trusted Advisor and Health dashboards. You'll guide customers through trade-off decisions between performance, cost, and resilience, and help them implement best practices at scale.

You will develop and deliver enablement sessions, such as Well-Architected workshops, Game Days, and Immersion Days, to build customer capability. When critical incidents occur, you'll act as the escalation point and coordinate with AWS service teams to drive rapid resolution while minimizing business impact.

Throughout it all, you'll balance strategic advisory work with tactical execution, building deep trust and delivering measurable outcomes for your customers across the Nordics enterprise landscape.

About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 7+ years of experience in a technical role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or similar.
• Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI & ML.
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to both small and large audiences, dealing with senior customer stakeholders at Director / VP / C-level.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Languages: Finnish fluency required.

Preferred Qualifications

• Proficiency in professional oral and written communication, with a track record of presenting to audiences containing one or more decision-makers.
• Track record in influencing management in technical, operational, and strategic decisions.
• Experience in operational services or support environments.
• Hands-on experience with AWS services and/or other cloud offerings.
• Experience helping customers design long-term operational strategies and making architectural trade-offs (time vs. effort, cost vs. performance).
• Demonstrated ability to solve complex engineering and system design problems where readily available solutions do not exist.
• AWS Certifications, e.g., AWS Solutions Architect Associate / Professional / Specialty highly desirable.
• Danish language skills are a plus.
• Experience working with large enterprise customers across the Nordics region.
• Strong written communication skills and a proven track record of writing clear process and technical documentation.
• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

7+ years of experience in a technical role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or similar. Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI & ML. Internal enterprise or external customer-facing experience with the ability to clearly articulate to both small and large audiences, dealing with senior customer stakeholders at Director / VP / C-level. Ability to manage multiple tasks and projects in a fast-paced environment. Languages: Finnish fluency required.