Jobs

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Organizational Leadership: Directly manage, mentor, and build Associate Directors of TikTok Shop while maintaining indirect leadership over their teams of Account Managers. Set operational standards, refine performance metrics, and oversee talent development. Strategic Partnership & Strategy: Collaborate closely with the Head of Accounts for TikTok Shop reporting into the VP of Social Commerce to align top-level commercial targets, team structures, and market-expansion initiatives. Executive Brand Ownership: Lead executive-level client strategy and maintain primary escalation ownership for high-value enterprise brands, translating complex marketplace insights into long-term growth playbooks. P&L & Portfolio Growth: Take accountability for total portfolio GMV, retention, and revenue expansion across all accounts within your pod, ensuring team members consistently exceed brand KPIs. Cross-Functional & Product Influence: Partner with Product, Engineering, Creator Operations, and Marketing leadership to influence the Pattern Creators software roadmap based on enterprise client feedback and social commerce trends. Market Thought Leadership: Stay ahead of algorithm changes, TikTok Shop feature releases, and live shopping ecosystems to keep Pattern at the cutting edge of social commerce innovation.

8-10+ years of progressive experience in e-commerce, marketplace management, digital strategy, or agency environments, with a proven history of scaling multi-tiered teams (managing managers). Direct TikTok Shop experience is required, with flexibility on category background depending on team needs; this role requires direct brand-side experience. Deep operational expertise in TikTok Shop, social commerce ecosystems, affiliate networks, and creator-led commerce models. Experience managing high-value client portfolios and interfacing directly with C-suite and VP-level brand stakeholders. Strong financial acumen with demonstrated experience driving portfolio-level P&L growth, staffing retention models, and client expansion strategies. Executive-level communication and leadership skills, with a track record of building collaborative, data-driven team cultures. MBA preferred.

Drive sustainable top-line GMV and revenue expansion across your division's entire book of business while maintaining high client retention rates. Build a resilient, high-performing leadership pipeline by successfully mentoring and developing your Associate Directors. Pioneer enterprise-grade TikTok Shop growth playbooks that reinforce Pattern Creators as the industry-leading social commerce solution.

First 30 Days: Complete 1:1s with your direct reports (Associate Directors), evaluate team structures and capacity, and review high-priority enterprise brand strategies across your pod. First 60 Days: Partner with your Associate Directors to optimize account management frameworks, streamline client delivery protocols, and identify immediate growth levers across key enterprise portfolios. Establish direct executive touchpoints with flagship brand partners. First 90 Days: Take full strategic ownership of your division's revenue performance and team health. Deliver a comprehensive multi-quarter strategy for scaling Pattern's TikTok Shop operations, team bandwidth, and client performance benchmarks to senior leadership.

You will report directly to the VP of Social Commerce, work closely alongside other Directors, and manage a team of Associate Directors. Your team collaborates regularly with Marketplace Operations Specialists, Creator Alignment Managers, and Product teams. This is an executive-level pod defined by data-driven strategy, innovation, and accountable leadership.

We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Initial phone interview with Pattern’s talent acquisition team Video interview with a hiring manager Case Study Interview with a panel Professional reference checks Executive review Offer

Discuss professional accomplishments with specific data to quantify examples Provide insights on how you can add value and be the best addition to the team Focus on mentioning how you would be partner obsessed at Pattern Share experience on any side projects related to data and analytics