#713 - System Administrator

BlueCloud is a Snowflake Elite Partner and the 2026 CoCo Catalyst Snowflake Partner of the Year. We help enterprise organizations move from fragmented legacy systems to unified, AI-ready Snowflake platforms — delivering data migration, engineering, governance, BI & analytics, and AI/ML solutions 40–50% faster than traditional approaches. With 450+ Snowflake consultants, 200+ enterprise transformations under our belt, and a 100% Snowflake focus, we combine advisory-led thinking with AI-powered accelerators to turn months of work into weeks of results. Our clients span Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Energy, and more — and the outcomes speak for themselves: 97% faster reports, 40% fraud reduction, $1.5M in client savings, and 10× client growth. We don't just strategize — we execute.

About the Role We're looking for a System Administrator to keep our IT operations running smoothly. This role owns day-to-day help desk ticket triage, configures and maintains SSO across business applications, and executes infrastructure changes through our formal change management process. Key Responsibilities

Ticket Triage & Support · Monitor the IT ticket queue and triage incoming requests by priority, impact, and urgency · Categorize, assign, and escalate tickets to the appropriate team or specialist as needed · Track SLAs and follow up to ensure timely resolution · Communicate clearly with end users on ticket status and resolution steps · Maintain and improve triage documentation and runbooks SSO & Application Access · Configure and maintain Single Sign-On LSSO) integrations for business applications (e.g., SAML, OIDCM · Onboard new applications into the identity provider (e.g., Okta, Azure AD, Google Workspace) · Manage user provisioning/deprovisioning and group-based access via SSO · Troubleshoot authentication and access issues across integrated apps · Maintain accurate documentation of SSO configurations and app inventory Change Management · Submit, document, and execute system changes in accordance with the change management process · Prepare change requests including risk assessment, rollback plans, and implementation steps · Coordinate with stakeholders and obtain required approvals before implementing changes · Execute approved changes during designated maintenance windows · Validate changes post-implementation and document outcomes Requirements · 3+ years of experience in system administration or IT support · Experience with identity providers and SSO protocols LSAML, OIDC, SCIMM · Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow) · Strong troubleshooting and communication skills · Ability to work independently and prioritize competing requests Nice to Have · Experience administering Okta, Azure AD, or Google Workspace · Some scripting experience LPython, PowerShell, or Bash) for automation · Prior experience in a regulated or compliance-driven environment

laptop-ats-crawler v2