Account Manager

About Us: OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.

We are looking to expand our Sales Team with the addition of a full-time Account Manager. Account Manager responsibilities include developing long-term relationships with a robust portfolio of clients, connecting with key business executives and stakeholders, and serving as the primary point of contact for contract renewals and client retention. Account Managers liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs. The focus of this role will be on building relationships with existing accounts.

Note: This position requires working on-site at our NYC location in a hybrid capacity.

Act as the face of the business and initial contact for clients' questions or issues

Work with Senior Account Managers to enhance revenue retention and build relationships with clients – proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to renew their contracts

Intimately understand your clients' contracts and track renewals (including mid-term adjustments) to ensure clients are seeing a return on their investment

Become a deeply engaged, strategic partner to ensure accounts are being retained

Forecast and track key account metrics

Keep current clients satisfied and deliver exceptional client service daily

Help identify opportunities to grow and upsell current accounts

Engage in facetime with clients

Monitor and analyze clients' usage of our product

Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Liaise between the client and internal teams

2 – 5 years of proven account management or other relevant experience

A passion for growing and maintaining existing client accounts

Knowledge of financial markets is a must! Knowledge of Options is a plus

Ability to adhere to deadlines, delivering on time while prioritizing among competing tasks

Proven ability to manage multiple projects with a keen attention to detail

Exceptional verbal and written communications skills

Excellent listening, negotiation, and presentation skills

Natural relationship builder with integrity, reliability, and maturity

Self-motivated and able to thrive in a results-driven environment

Proficient with Microsoft Office Suite, and CRM software (Sugar CRM preferred)

Bachelor’s Degree in Finance, Economics, or similar major

A collaborative environment where everyone's input makes a difference

Paid time off: Vacation, Personal, Sick days, and Holidays

Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered

Full medical and dental insurance coverage for employee

A bright, open office in Midtown Manhattan near Columbus Circle and steps from Central Park with a great view of Times Square

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