Overview
Account Manager at Caliberly — Dubai, United Arab Emirates. Job Title - Account Manager About the Role We are seeking a proactive and client-focused Account Manager to manage and grow relationships with a portfolio of clients within a staffing and HR outsourcing business. The role involves ensuring smooth service delivery, supporting client needs, and identifying growth opportunities, while maintaining high levels of client satisfaction. Key Responsibilities Serve as primary point of contact for assigned clients, understanding their staffing, recruitment, and HR outsourcing needs.
Full job description
Job Title - Account Manager
About the Role
We are seeking a proactive and client-focused Account Manager to manage and grow relationships with a portfolio of clients within a staffing and HR outsourcing business. The role involves ensuring smooth service delivery, supporting client needs, and identifying growth opportunities, while maintaining high levels of client satisfaction.
Key Responsibilities
Serve as primary point of contact for assigned clients, understanding their staffing, recruitment, and HR outsourcing needs.
Manage day-to-day client requests and ensure timely, accurate delivery of workforce solutions (contract staffing, permanent recruitment, payroll, PEO/EOR).
Support contract renewals, service-level agreements (SLAs), and client communications under guidance from senior management.
Collaborate with internal teams (recruitment, HR operations, payroll, compliance) to ensure seamless service delivery.
Track client metrics, monitor performance KPIs, and escalate issues as needed to ensure client satisfaction.
Assist in identifying opportunities to cross-sell and upsell additional services within assigned accounts.
Maintain accurate client records in CRM and account management tools; provide updates on pipelines and client activity.
Provide basic market insights to clients and internal teams on labour trends, compliance updates, and workforce best practices.
Participate in client meetings, presentations, and reporting as required.
Qualifications & Experience
Bachelors degree in Business Administration, Human Resources, or related field.
Minimum 35 years experience in account management, client services, or business development preferably in staffing, recruitment, or HR outsourcing.
Experience in client relationship management, service delivery, or account support.
Strong communication, negotiation, and interpersonal skills; ability to liaise with clients professionally.
Familiarity with UAE labour laws, visa/immigration processes, and HR outsourcing practices is advantageous.
Proficiency in CRM systems, MS Office (Excel, PowerPoint).
Fluent in English; Arabic or other languages are a plus.
Key Competencies & Behaviours
Client-focused and responsive: prioritizes client needs and ensures satisfaction.
Team-oriented: collaborates effectively with internal teams to deliver seamless solutions.
Organized and detail-oriented: manages multiple client accounts efficiently.
Proactive and solutions-driven: anticipates client needs and addresses challenges promptly.
Professional and ethical: maintains confidentiality and high standards of service.
What We Offer
Competitive salary with performance-linked incentives.
Opportunity to work with a dynamic workforce solutions business, supporting a portfolio of clients across the UAE and GCC.
Exposure to a variety of HR and staffing services, providing professional growth and development.
Collaborative work environment with career progression opportunities.
Apply now!
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