Overview
About the Position
Full job description
About the Position We are in search of an engaging Account Manager to act as not only our client's advocate, but also their unofficial consultant in helping them leverage our powerful tools throughout their lifecycle. This account management role will focus primarily on serving and growing our relationships with elected official offices on Capitol Hill, enabling House and Senate staff with our Fireside and CQ/FN solutions. Our Account Managers ensure that clients are using the product to meet their overall organizational objectives. Personable and analytical, this individual can aptly leverage policy and technical skills in setting up and implementing customized software projects while building a strong, personal relationship with our clients that leads to renewal and contract expansion.
About Account Management at FiscalNote Committed to turning clients into champions, the Account Management team dedicates itself to fully understanding client goals, highlighting workflows and solutions that help achieve those goals and encouraging successful adoption of our platform across all client users. Understanding that the client is king, the team works to incorporate valuable client insight in the product development process, while also aligning with Business Development and Marketing to relay successful use cases to both the FiscalNote team and the greater world. Account Management team members are the renaissance men and women of FiscalNote -- always up to the task of intelligently speaking about any issue a client may toss their way.
About You You’re a self-motivated, energetic sales professional with the drive to succeed. A team player, willing and enthusiastic to pitch in wherever necessary to support both clients and the company. Poised and confident, you are both a skilled listener and a convincing presenter with an eye for detail and the polish to communicate at all levels. You can comfortably navigate the worlds of both technology and policy. You prefer data-driven insights rather than anecdotal evidence to drive your decisions and actions and are comfortable talking data, tech and current events.
The salary range for this position is $80,000 - 85,000 per year base salary and $30,000 commission.
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Manage high value, strategic, client relationships focused ensuring high retention rates
Achieve Account growth targets through up-sell /cross-sell opportunities with existing clients
Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
Lead and manage the renewal process
Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio
Manage and lead pricing negotiations for renewals and up-sells
Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
Provide accurate monthly forecast reports
Actively collaborate with Product and Marketing teams
Intelligently engage in conversation regarding the legislative and regulatory processes
Travel to on-site client locations in the DC area
Actively and regularly attend industry events
3+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
Knowledge of Capitol Hill offices, operations, and software
Experience working in an account management/client success capacity with a SaaS product
High-performance record of sales and retention
Ability to successfully lead in-person meetings/demos with C-Suite level executives
Strong written and verbal communication abilities, as well as exceptional time & organizational skills
Proficiency with Salesforce strongly preferred
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