Overview
The Amazon Customer Excellence System (ACES) Quality team is looking for a committed Process and Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across First Mile Operations. This role will partner with site multiple leadership levels and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Brazil network. Key job responsibilities Own end-to-end process improvement initiatives across ICQA functions, leveraging Lean Six Sigma methodology and data-driven analysis. Establish and maintain benchmarking standards, setting network-level goals and driving process sustainability and standardization across multiple sites. Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate p
Full job description
Full Job Description
The Amazon Customer Excellence System (ACES) Quality team is looking for a committed Process and Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across First Mile Operations. This role will partner with site multiple leadership levels and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Brazil network.
Key job responsibilities Own end-to-end process improvement initiatives across ICQA functions, leveraging Lean Six Sigma methodology and data-driven analysis. Establish and maintain benchmarking standards, setting network-level goals and driving process sustainability and standardization across multiple sites. Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions. Drive stakeholder development by building continuous improvement culture, and coaching site leadership on Continuous Improvement tools and methodologies. Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact. Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions. Support technology deployment and automation initiatives to improve operations efficiency, inventory accuracy, and reduce defects. Create and maintain standard work documentation, SOPs, and best practices for ICQA processes. Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).
Basic Qualifications
- Experience with Six Sigma tools and Lean techniques, or experience in similar environments
- Experience leading cross-functional projects and implementing strategic initiatives
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience as an industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment
Preferred Qualifications
- Experience with data and analysis tools including Microsoft Excel and SQL
- Master's degree or above in engineering, management, or technology, or Master's degree or above in computer science, engineering, mathematics or equivalent
- Experience in operations management of fulfillment or distribution centers
- Experience managing training programs or teams across multiple sites or regions
- Knowledge of compensation/total rewards, talent management, performance management, compliance, and organization design and development
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Requirements & qualifications
Experience with Six Sigma tools and Lean techniques, or experience in similar environments Experience leading cross-functional projects and implementing strategic initiatives Bachelor's degree Speak, write, and read fluently in English Experience as an industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Public Amazon careers search record with employer description and structured locations.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Amazon Com Opportunities ↗Browse current Job and Scholarship listings from Amazon Com Opportunities →
