Overview
Admin / Guest Experience Executive at Careers International — Dubai, United Arab Emirates. **Summary:** We are looking for an **Admin / Guest Experience Executive** to manage guest communications, owner updates, and administrative tasks. Acts as the first point of contact for guests and supports operational workflows. **Key Responsibilities:** - Respond to guest inquiries and bookings via PMS (Hostaway). - Coordinate check-in/check-out schedules with the Operations Manager. - Monitor guest reviews and escalate complaints to the Operations Manager. - Update management on unit statuses and guest feedback. - Assist with reports on occupancy, revenue, and maintenance alerts.
Full job description
Summary:
We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates, and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.
Key Responsibilities:
- Respond to guest inquiries and bookings via PMS (Hostaway).
- Coordinate check-in/check-out schedules with the Operations Manager.
- Monitor guest reviews and escalate complaints to the Operations Manager.
- Update management on unit statuses and guest feedback.
- Assist with reports on occupancy, revenue, and maintenance alerts.
- Support inventory tracking of consumables and amenities.
- Ensure smooth communication between operations, cleaning teams, and management.
- Maintain all books, reports, folders, and files related to company operations.
Requirements
Qualifications & Skills:
- Experience in hospitality or customer service.
- Proficiency with PMS (Hostaway) and office tools.
- Excellent communication and interpersonal skills.
- Organized, detail-oriented, and proactive.
- Flexible and available for all-round hospitality tasks.
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Verification notes
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