Administrative Assistant

Full Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Administrative Assistant

📍 Pyramid Healthcare – Jacksonville, NC 💰 $17.00–$18.00 per hour 🕒 Full-Time | Monday–Friday

Support a Team That Changes Lives

Pyramid Healthcare is seeking a highly organized, dependable, and customer-focused Administrative Assistant to join our team in Jacksonville, NC. As the first point of contact for clients, visitors, and referral partners, you'll play a vital role in ensuring the smooth day-to-day operations of our behavioral health program.

If you thrive in a fast-paced environment, enjoy helping others, and have exceptional organizational skills, we'd love to have you on our team.

What You'll Do

As an Administrative Assistant, you'll help keep our facility running efficiently while providing outstanding support to both clients and staff.

Responsibilities include:

Welcome clients, visitors, and vendors while creating a professional and compassionate first impression.

Answer and direct incoming phone calls promptly and professionally.

Coordinate appointments, meetings, and calendars as needed.

Maintain client records, including filing, scanning, transcription, and records transfers while ensuring HIPAA compliance.

Assemble and maintain client intake packets and required documentation.

Perform general administrative duties including copying, faxing, mailing, data entry, and correspondence.

Assist with intake paperwork, billing documentation, and communication with referral sources.

Order, receive, and maintain office and client supplies.

Prepare check requests and maintain census, intake, and discharge tracking logs.

Coordinate office equipment maintenance and communicate with vendors.

Record meeting minutes and assist with administrative reports.

Maintain petty cash in accordance with company policies.

Ensure the reception and office areas remain clean, organized, and welcoming.

Support facility leadership with additional administrative projects as assigned.

Qualifications

Required:

High school diploma or GED.

Strong organizational and multitasking abilities.

Excellent written and verbal communication skills.

Proficiency with Microsoft Office and general computer applications.

Professional telephone etiquette and customer service skills.

Ability to maintain confidentiality and work in compliance with HIPAA regulations.

Preferred:

Previous administrative, receptionist, medical office, or clerical experience.

Experience working in healthcare, behavioral health, or a human services environment.

What Makes You Successful

We're looking for someone who is:

Friendly, professional, and dependable.

Highly organized with excellent attention to detail.

Able to prioritize multiple tasks in a fast-paced environment.

A strong communicator who enjoys working with people.

Team-oriented with a positive, can-do attitude.

Committed to providing exceptional customer service.

Passionate about supporting individuals on their recovery journey.

Why Join Pyramid Healthcare?

Competitive pay of $17.00–$18.00 per hour

Monday–Friday schedule with evenings and weekends off

Comprehensive benefits package for eligible employees

Paid training and opportunities for career growth

Supportive, mission-driven team environment

Opportunity to make a meaningful impact in the lives of individuals seeking behavioral health and substance use treatment

Join a team where your organizational skills and dedication help create a positive experience for every client who walks through our doors. Apply today to become an Administrative Assistant with Pyramid Healthcare in Jacksonville, NC!

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• 401(k) with Company Match

• Tuition Reimbursement

• Employee Recognition Programs

• Referral Bonus opportunities

• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

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