Overview
OpenAI is hiring an AI Support Engineer in Singapore to troubleshoot complex customer issues across APIs, integrations, authentication and production incidents while helping scale AI-powered support operations. The role uses a hybrid model of three office days per week and OpenAI states that relocation assistance is offered to new employees.
Full job description
The role sits in Support Delivery and works directly with customers through tickets and live calls, partnering with Engineering, Product and Go-To-Market teams on debugging, incident resolution, automation and support-process improvements. OpenAI highlights scripting and AI-assisted workflow automation as part of the role, including use of Python and OpenAI tools where appropriate. Occasional holiday and weekend on-call coverage may be required.
Requirements & qualifications
OpenAI lists 8+ years of experience in user operations, engineering, support engineering or similar technical roles; expert-level SaaS troubleshooting; strong enterprise communication; and a bachelor's degree in computer science, computer engineering, another relevant technical field, or equivalent practical experience. Full professional fluency in English is required, and resumes must be submitted in English.
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Verification notes
Verified on OpenAI's official careers page with an active Apply action. Singapore location, hybrid 3-days-per-week office model, relocation assistance, English-language requirement, 8+ years experience expectation and technical support responsibilities were confirmed. No salary or closing date was stated, so neither was invented.
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