Overview
B2Spin is hiring an AI Support Operations Specialist for its Malta office.
Full job description
The role configures and optimises Zendesk AI capabilities, support workflows, knowledge content and automation, and analyses AI performance to improve customer and agent experience.
Requirements & qualifications
Applicants should have 2–4 years in customer support, technical operations or AI tooling, hands-on Zendesk AI/workflow knowledge, data-dashboard confidence and strong cross-functional communication.
Tips for this job
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Verification notes
Current employer-controlled public ATS posting verified 2026-09-09 UTC. No application deadline or numeric salary was stated unless explicitly noted.
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