AI Voice Agent

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role We are looking for a detail-oriented Voice Agent to conduct outbound research calls to prospective businesses. The primary responsibility is to measure how long each business keeps callers on hold, capture clear evidence of the call duration, and accurately record the findings in a spreadsheet. What You’ll Do

• Call prospects using an approved contact list and calling process.
• Follow the provided call script and professionally navigate automated menus or reception desks.
• Measure and record the time spent on hold.
• Capture a screenshot of the call screen clearly showing the call duration or hold time.
• Upload or link each screenshot to the corresponding spreadsheet entry.
• Accurately record details such as:
• Prospect or business name
• Phone number
• Date and time of the call
• Hold start and end times
• Total hold duration
• Call outcome
• Relevant notes
• Verify that every entry is complete and matched with the correct screenshot.
• Protect confidential information and follow all applicable calling, privacy, and data-handling requirements.
• Escalate invalid numbers, unusual call outcomes, or data-quality issues to the supervisor. What you have
• Clear and professional verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable making a high volume of outbound calls.
• Basic proficiency with Google Sheets or Microsoft Excel.
• Ability to capture, organize, and upload screenshots.
• Reliable internet connection and access to a suitable calling device.
• Ability to follow scripts and documented procedures consistently. Nice to Have
• Good time-management and organizational skills.
• Prior experience in calling, lead generation, customer service, quality assurance, or data entry is preferred but not required. Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com http://commure.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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