Analista de Onboarding - Comercial/Financeiro

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Onboarding - Comercial/Financeiro based in Brazil. As an Onboarding Analyst, you will play a key role in helping customers successfully implement and adopt an ERP solution. You will combine commercial and financial knowledge with strong communication and relationship-building skills to guide customers throughout their onboarding journey. The position includes both virtual and on-site implementation activities, customer support, training, and documentation. You will work directly with customers to understand their needs, resolve challenges, and ensure a positive experience. The role also provides opportunities to contribute new ideas, improve methodologies, and share knowledge with colleagues. This is an ideal environment for someone proactive, adaptable, customer-focused, and comfortable working across different locations.

Lead ERP implementation activities through both remote and on-site engagements with customers. Support customers through phone calls, service tickets, and other communication channels. Guide customers throughout the onboarding process, helping ensure successful adoption and effective use of the ERP solution. Create user manuals and documentation focused on ERP functionality and usability. Deliver training and knowledge-sharing sessions for colleagues within the team. Identify customer needs and challenges, providing clear guidance and practical solutions. Build strong customer relationships and contribute to a positive, reliable, and engaging customer experience. Contribute ideas, methodologies, and process improvements that support continuous innovation and operational effectiveness. Travel regularly to customer locations as required for implementation and onboarding activities. Requirements: Professional experience in financial and/or commercial functions. Previous experience working with ERP software. Good computer skills and confidence working with business software and digital tools. Strong interpersonal and relationship-building skills. Ability to learn quickly and adapt to new systems, processes, and customer requirements. Proactive approach to problem solving and daily responsibilities. Degree completed or in progress in Business Administration, Accounting, Management Processes, or a related field. Valid Category B driver's license and ability to drive a car. Availability for frequent business travel. Experience in the plastics industry is a plus. Previous experience with the Iniflex ERP system is a plus. Intermediate to advanced Spanish is a plus. Benefits: 100% remote work. Health insurance. Life insurance. Meal allowance. Home-office allowance. Education assistance. Continuous professional development opportunities. Innovation program. Ecological welcome kit. Sustainable workplace initiatives, including composting incentives. Labor gymnastics and wellness initiatives. TotalPass access. Well-being support through the Clude app. Discounts and partnerships with pharmacies, nutritionists, psychologists, and other services. Reading allowance. Dual-screen equipment. FreeDay benefit. Graduation leave. Gift for new children of employees. Gift upon return from paternity leave. Birthday celebrations and Caju gift card. Virtual team celebration events. Dedicated moments for rest and well-being. Collaborative and people-focused work environment.

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