Analyst, Data Operations & Analytics (all genders)

Full Job Description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a savvy Analyst, Data Operations & Analytics to join our Data Office in Berlin and serve as the ultimate bridge between data, product, and business teams across our Hospitality vertical. You'll turn complex business questions into clear insights, reusable data models, and reporting that help teams understand their customers and business, make better decisions, and improve operational performance. If you're ready to combine strong analytical judgment, product and business understanding, and technical expertise to elevate data standards, and make a lasting impact, this is the opportunity for you!

Lightspeed empowers the businesses at the heart of our communities, from standout retailers to unforgettable restaurants to renowned golf courses. We are a global team who fuel ambitions with technology and insight.

From online and in-person operations to multichannel sales, payments, inventory management and data-driven insights, Lightspeed helps businesses grow, deliver exceptional customer experiences and run smarter across all channels and locations.

Join our driven, diverse and inclusive team to find your people, accelerate your career and create tangible solutions that help local businesses thrive.

What you’ll be doing:

• Build a solid understanding of Hospitality's business processes, customers, and data so you can answer questions accurately and with the right context.

• Perform analyses such as segmentation, customer health checks, and impact measurement to help teams understand how the business is performing.

• Write SQL queries and build datasets to answer stakeholder questions, pulling from multiple data sources as needed.

• Build and maintain dashboards and reports that make it easy for business partners to track KPIs and spot trends.

• Work with stakeholders to understand what they're really asking, turning loosely defined questions into a clear analysis plan, with support from senior colleagues on trickier requests.

• Present findings clearly, with visualizations and a short narrative that explains what the data shows and why it matters.

• Help spot and investigate data quality issues, documenting what you find and flagging root causes to the right people.

And a lttle bit of:

• Stay up to date with developments, innovations, and trends in data, including state-of-the-art machine learning models and large language models (LLMs).

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• 2–3+ years of experience as a Data Analyst or in a similar analytics role.

• Solid SQL skills, comfortable querying and joining data across multiple sources.

• Experience with Python for data analysis is a plus.

• Experience building dashboards or reports using Looker or a similar BI tool.

• Exposure to Hospitality, Finance, Accounting, Revenue Operations, Sales, or another operational business environment is a plus.

• Comfortable turning a business question into an analysis plan, and asking clarifying questions when the ask isn't fully defined.

• Careful with data accuracy, with a good eye for spotting things that look off.

• Strong verbal and written communication skills, able to explain findings clearly to non-technical stakeholders.

• Curious, organized, and a self-starter, comfortable in a fast-paced environment.

• Familiarity with GCP, BigQuery, Dataform, GitHub, or Salesforce is a plus.

• Familiarity with Segment, Heap type of tools

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you:

Come live the Lightspeed experience...

• Genuine career opportunities in a company that’s creating new jobs every day

• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback

• Work in a team big enough for growth but lean enough to make a real impact

• Development of very high traffic products, used at a global scale

• Opportunities to learn and expand your skill set

• Become a valued part of the diverse and inclusive Lightspeed culture

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)

• Monthly office lunch

• Work from anywhere in the world for 60 days a year

• Health and wellness benefit of 400 Euros per year

• Mental health online platform and counseling & coaching services

• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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