Analyst, P&C Services – Epic Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analyst, P&C Services – Epic Support based in India. This role provides functional and technical support for Applied Epic, helping ensure reliable workflows and smooth day-to-day operations. You will investigate and resolve issues across enterprise systems while supporting both technical and non-technical users. The position requires strong troubleshooting skills, careful documentation, and the ability to manage a high volume of support requests. You will work with ticket management tools to track incidents, prioritize workloads, and ensure issues are handled efficiently. Your understanding of Epic workflows, activities, templates, security, and access structures will be essential to resolving complex requests. Clear communication and attention to detail will help translate technical issues into practical solutions for stakeholders. This is an opportunity to contribute to dependable enterprise system operations in a support-focused environment.

Provide functional and technical support for Applied Epic workflows, activities, templates, security, and access structures. Investigate, troubleshoot, and resolve functional or technical issues within Epic and other enterprise systems. Analyze reported problems, identify root causes, and implement or recommend appropriate solutions. Manage support requests through ServiceNow or similar ticket management platforms. Prioritize and manage high-volume workloads while maintaining timely and accurate issue resolution. Communicate clearly with both technical and non-technical stakeholders throughout the support process. Maintain thorough documentation of issues, troubleshooting steps, resolutions, and relevant system information. Support consistent and reliable system operations through proactive problem-solving and attention to detail. Requirements: Working knowledge of Applied Epic workflows, activities, templates, security, and structure access. Experience resolving functional or technical issues in Epic or other enterprise systems. Strong troubleshooting, analytical, and problem-solving skills. Effective written and verbal communication skills with both technical and non-technical audiences. Experience using ServiceNow or a similar ticket management platform. High attention to detail and strong documentation habits. Ability to prioritize competing requests and manage a high-volume workload effectively. Ability to work independently while collaborating with stakeholders to resolve issues efficiently. Benefits: Remote work opportunity based in India. Opportunity to develop expertise in Applied Epic and enterprise system support. Exposure to functional and technical troubleshooting across business-critical systems. Experience working with ServiceNow or similar service management platforms. Opportunity to collaborate with both technical and non-technical stakeholders. Fast-paced environment requiring problem-solving, prioritization, and continuous learning.

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