Overview
Assistant Manager – CRM (Customer relationship) at Info Resume Edge — Dubai, United Arab Emirates. We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams. **Key Responsibilities:** **–**Manage the end-to-end customer relationship process from booking to handover. -Coordinate with sales, finance, projects, and legal teams to resolve customer queries. -Handle customer documentation, agreement execution, and payment follow-ups.
Full job description
We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.
Key Responsibilities:
**–**Manage the end-to-end customer relationship process from booking to handover.
-Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
-Handle customer documentation, agreement execution, and payment follow-ups.
-Ensure timely updates to customers regarding project progress and possession timelines.
-Address customer concerns and provide effective resolutions.
-Support in CRM data management and maintaining accurate records.
-Assist in planning and executing customer engagement initiatives.
-Generate reports and MIS for management review.
Desired Candidate Profile
-Bachelors degree in Business Administration or related field.
-Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).
-Excellent communication and interpersonal skills.
-Strong organizational and problem-solving abilities.
-Proficiency in MS Office and CRM software.
-Ability to work under pressure and meet deadlines.
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Verification notes
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