Overview
A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process.
Full job description
A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process.
Manage Agent Inquiry. Ensure timely (within 2hours of ticket creation) response to agent inquiry. Coordinate with product/pricing team to procure rates to create proposal for agent. Follow-up with agent on response. Maintain and monitor the response to create various performance matrices. Keep GND manager and other stakeholders on any variations, both positive and negative.
Timely information to product team on business closure. Ensure maintenance of data quality. Highlight anticipated issues proactively. Identify root cause and create action plan for resolution.
Enable Route development managers/GND Managers with data to promote more business with agents.
Acquire a thorough understanding of pattern of business from agents(VIP & System partners). Anticipate and suggest scope of improvement. Ensuring new wins by analyzing previous lost quotes. Timely distribution of necessary reports to relevant stakeholders. Timely escalations when needed.
Knowledge and experience in customer experience management. Understanding of pricing and various components that may influence proposal creation. Knowledge of geography and orientation for essence of time. Overall understanding of business processes and interdependencies. Preferred: knowledge and experience in Continuous Improvement Process methodologies
Ability to create/write quote requirements clearly for use by other employees. Good communication and interpersonal skills – able to work effectively with individuals across all levels of the Company. Proactive, meticulous and able to take good ownership of tasks assigned. Possess good attention to details. Strong execution and coordination skill. Strong sense of responsibility and ownership.
Bachelors degree from reputed university. Knowledge of working on various systems related to pricing platform Must have experience of 3-4 years in logistics or freight forwarding industry. Minimum 2 years of pricing experience
Fluent in English (written and spoken) Additional local language is an advantage
Ensure that highest level of standards are maintained within GND request desk. Any kind of non-adherence of resistance to be escalated to relevant internal or external stakeholders. Any additional task, apart from mentioned in this document, to be highlighted to reporting manager The scope of work of each employee includes the job description, but is not limited to it. Subject to an agreement with functional and disciplinary manager.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v3
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
cargo-partner (lever) ↗Browse current Job and Scholarship listings from cargo-partner (lever) →
