Assistant Manager – Japanese Restaurant

• Assist in managing the day to day restaurant operations.
• Ensure smooth opening and closing procedures.
• Monitor service quality to maintain exceptional guest satisfaction.
• Ensure Japanese dining standards, presentation, and hospitality are consistently followed.
• Handle guest concerns and resolve complaints professionally and promptly.
• Supervise, motivate, and support restaurant staff during shifts.
• Assist with recruitment, onboarding, and training of new employees.
• Conduct daily briefings and communicate operational updates.
• Monitor staff performance and provide coaching and feedback.
• Prepare staff schedules and manage shift coverage.
• Deliver outstanding customer service and promote a welcoming dining experience.
• Build positive relationships with guests and encourage repeat business.
• Respond to guest feedback and implement service improvements.
• Ensure compliance with food safety, hygiene, sanitation, and HACCP standards.
• Monitor food quality, presentation, and portion control.
• Ensure cleanliness of the dining area, kitchen, and storage areas.
• Support compliance with local health and safety regulations.
• Assist in managing inventory levels and ordering supplies.
• Conduct regular stock counts and minimize food waste.
• Monitor operating costs and support cost-control initiatives.
• Help prevent inventory loss through proper stock management.
• Support daily cash handling and reconciliation procedures.
• Assist in achieving sales targets and profitability goals.
• Prepare operational reports as required.
• Monitor labor costs and productivity.
• Ensure compliance with company policies and standard operating procedures.
• Promote workplace safety and maintain a positive work environment.

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 2–3 years of supervisory or assistant management experience in a restaurant, preferably in a Japanese or Asian dining concept.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of Japanese cuisine, dining etiquette, and restaurant operations is an advantage.
• Familiarity with POS systems and Microsoft Office applications.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

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