Assistant Property General Manager

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

The Assistant Property General Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Resident Experience Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. This role will report directly to the Community Manager.

Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience.

Accurately enter all approved bills into the property accounting system scan all invoices to the community’s data drive, and submit them to accounting for processing.

Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents.

Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease termss to maximize revenue.

Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.

Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.

May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals by greeting prospective residents face-to-face, gathering information about the prospect, showing ready apartments and models,, assisting the prospective resident in completing the rental application and credit verification, and closing lease by obtaining required payments and security deposit.

Participate and assist team efforts to elevate resident experience and maximize building revenues..

Act as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices.

Bachelor's Degree or equivalent experience preferred

3-5 years of related experience required

Experience in Class A high-rise multifamily residential required

Management and/or leasing experience preferred

Experience with sales, marketing, and financial reporting required

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