Associate Asset Management Specialist

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

· Support daily hardware and software asset management activities, including intake, receiving, tagging, assignment, deployment, transfer, recovery, reclamation, and retirement. · Maintain accurate asset and inventory records in IT asset management, CMDB, procurement, and service management systems. · Coordinate device shipments, returns, warranties, repairs, replacements, and transfers to support employees, projects, and site operations. · Assist with procurement activities such as purchase requests, quote collection, order tracking, receiving, invoice reconciliation, and renewal coordination. · Support software license tracking by maintaining entitlement, assignment, usage, renewal, and reclamation records. · Follow established controls and procedures for asset handling, chain of custody, secure storage, data-bearing device disposition, and audit readiness. · Perform routine inventory reviews and reconcile discrepancies between physical assets, system records, procurement data, and user assignments. · Prepare recurring reports and dashboards for inventory status, aging assets, open requests, renewals, exceptions, and lifecycle activity. · Document procedures, work instructions, and knowledge articles for repeatable asset management and procurement processes. · Partner with Service Delivery, Infrastructure, Cybersecurity, Finance, and People teams to support onboarding, offboarding, refreshes, and equipment recovery. · Assist with internal and external audit requests by gathering records, validating asset information, and resolving documentation gaps. · Identify recurring issues, manual handoffs, or data quality gaps and recommend practical process or workflow improvements. · Provide responsive customer service and communicate clearly with employees, vendors, and internal stakeholders regarding asset requests and status.

· 1–3 years of experience in IT asset management, IT operations, service delivery, procurement support, inventory control, or a related field. · Experience working with hardware assets such as laptops, desktops, mobile devices, peripherals, or infrastructure equipment. · Basic familiarity with software licensing, purchasing, inventory, or asset lifecycle concepts. · Experience maintaining accurate records in an ITSM, CMDB, ITAM, ERP, procurement, or inventory management system. · Strong attention to detail and ability to reconcile data, follow procedures, and manage multiple requests or priorities. · Clear written and verbal communication skills, including the ability to document processes and provide professional customer support. · Ability to work effectively with cross-functional teams in a fast-paced, high-growth environment. · Ability to handle company equipment and information responsibly and follow security and compliance requirements.

· Experience with enterprise IT asset management, service management, CMDB, or workflow automation tools. · Exposure to procurement processes, vendor coordination, purchase orders, invoices, warranties, or software renewals. · Familiarity with asset audits, inventory reconciliation, secure device disposition, or software license compliance. · Basic understanding of lifecycle stages including request, acquisition, assignment, support, refresh, redeployment, reclamation, and retirement. · Familiarity with enterprise environments subject to SOC, NIST, ITAR, or DoD controls. · Experience in a technology, aerospace, defense, manufacturing, or other regulated environment. · Relevant training or certification in IT service management, asset management, procurement, or inventory control.

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