Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

About The Role

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

At this time a Claims Adjuster II is needed to process inbound claim contacts from dealers, repair facilities, sales agents, contract holders, etc. via applicable channels.

The Claims Adjuster II position offers a work from home/remote opportunity, unless commuting to a Protective office location that is within reasonable commuting distance.

Schedule: Monday - Friday, 10:30am - 7:00pm CST or equivalent if outside CST time zone.

Functions And Responsibilities:

• 80% of time: Process queue contacts from the claims queues, email and or chat channels from dealers, repair facilities, sales/agents as well as internal and external customers.

• 10% of time: Process various requests from managers and lead adjuster. Correspond with various vendors throughout the claim adjudication process as needed.

• 10% of time: Other duties as assigned, delegated by management. Examples include; assisting in claim estimation or cost comparison utilizing vendors.

Basic Requirements:

• Working knowledge of service contract, insurance or automotive industry

• Proficiency working within a claims or automotive type setting

• Excellent verbal and written communication skills and comfortable communicating with various stakeholders, both internal and external

Required Expereince:

• 1-2 years of experience working within a fast-paced automotive, insurance or claims environment • Some automotive experience, working within a service department as a technician, service writer, or warranty administrator

Required Education:

• High school diploma or equivalent required

• Automotive training or experience preferred

• Some college preferred

• Similar work experience in lieu of education acceptable

• Mechanical certifications (ASE) a plus

Additional information

Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

• Working knowledge of service contract, insurance or automotive industry

• Proficiency working within a claims or automotive type setting

• Excellent verbal and written communication skills and comfortable communicating with various stakeholders, both internal and external

• 1-2 years of experience working within a fast-paced automotive, insurance or claims environment • Some automotive experience, working within a service department as a technician, service writer, or warranty administrator

• High school diploma or equivalent required

• Automotive training or experience preferred

• Some college preferred

• Similar work experience in lieu of education acceptable

• Mechanical certifications (ASE) a plus

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