Overview
Technically Oriented Track and drive critical customer incidents with minimal oversight, contributing to troubleshooting, coordinating technical resources, providing clear customer communications, and reducing time to mitigation. Use diagnostics, telemetry, and customer insights to identify product or customer usage issues and provide guidance on Azure best practices. Apply AI and automation to reduce operational toil, improve troubleshooting, and accelerate issue resolution. Represent the voice of strategic customers to Product Groups, identify recurring usage and product patterns, and drive durable resolutions and product improvements. Partner with product teams, support, and other stakeholders to prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to deliver effective solutions and continuously improve the Azure customer experience. Bachelor's Degr
Full job description
Full Job Description
Technically Oriented Track and drive critical customer incidents with minimal oversight, contributing to troubleshooting, coordinating technical resources, providing clear customer communications, and reducing time to mitigation. Use diagnostics, telemetry, and customer insights to identify product or customer usage issues and provide guidance on Azure best practices. Apply AI and automation to reduce operational toil, improve troubleshooting, and accelerate issue resolution. Represent the voice of strategic customers to Product Groups, identify recurring usage and product patterns, and drive durable resolutions and product improvements. Partner with product teams, support, and other stakeholders to prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to deliver effective solutions and continuously improve the Azure customer experience. Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Technical Skills: Demonstrated hands-on experience with expertise in two or more of the following technologies / services:
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