Business Operations Specialist

We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1.4 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused on simplifying operations across mixed and fully electrified vehicle fleets. About the Role We are looking for a highly detail-oriented and enthusiastic Business Operations Specialist to join the Octopus Fleet team. In this pivotal new role, you will support new businesses joining Octopus Fleet, guiding them through a smooth, compliant onboarding process as they transition to sustainable EV energy. This is an excellent opportunity for someone with great communication skills and a passion for customer service to learn the operational ropes of a high-growth scale-up.

Own the onboarding process by managing and executing the end-to-end journey for bringing new business customers onto the Octopus Fleet platform, ensuring a positive and efficient start. Provide responsive customer support as the first line of contact for new and existing business clients, answering operational queries and delivering a high-quality service experience. Handle compliance and verification by accurately completing administrative tasks related to vetting new business sign-ups and conducting Know Your Business (KYB) checks. Manage documentation and reporting by maintaining accurate client records and onboarding progress in our CRM systems, as well as assisting with basic status reporting. Drive the internal feedback loop by channeling customer insights and common operational friction points to product and tech teams to continually refine our tools and processes.

A strong customer focus driven by genuine enthusiasm for delivering exceptional client experiences and a passion for driving sustainability and EV adoption. Top-tier communication skills, both written and verbal, with the ability to clearly explain processes and professionally interact with business contacts. Solid organisational ability to manage multiple administrative tasks and customer priorities simultaneously in a fast-paced environment. Meticulous attention to detail and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly. Adaptability and resourcefulness to thrive in an environment where things are constantly improving, alongside a proactive approach to problem-solving. Prior experience in a customer service, administrative, or operations support role is a strong plus.

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