Casual Customer Experience Specialist

Full Job Description

Requirements

Join a global leader in sporting goods and outdoor performance. Amer Sports is home to iconic brands like Wilson, Salomon, and Arc’teryx, known for their innovation, quality, and connection to world-class athletes and passionate lifestyle consumers. Our ANZ team operates from Moorabbin, Melbourne. We’re a dynamic group of professionals committed to delivering exceptional consumer experiences—and we’re growing!

We’re currently seeking a Casual Customer Experience Specialist to join our team. This is a fantastic opportunity to work with premium brands and gain hands-on experience in digital commerce, customer engagement. The role is casual with hours spanning across 2-3 days a week (Monday to Friday) and will initially be for a 3 month period.

About the Role

As a key member of the Customer Experience team, you’ll help customers fall in love with our brands by delivering outstanding service across digital channels. With your focus being on Arcteryx and Salomon, you’ll collaborate with our eCommerce team to improve the online shopping experience and high touch relationship management.

Key Responsibilities

• Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
• Warranty Claims: Assess and process customer warranty requests with care and accuracy.
• Customer Support: Respond to inquiries via live chat, email, social media, and phone.
• Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
• Performance Goals: Contribute to achieving monthly KPIs and team targets.

What You Bring

• Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
• Passion for Sports & Outdoors: You’re enthusiastic about our products and the active lifestyle they support.
• Curiosity & Drive: You’re eager to learn, stay updated on tools and trends, and understand how brands operate.
• Customer Insight: You understand consumer behaviour, media habits, and shopping preferences.
• Exceptional Communication: You’re confident and personable in both written and verbal interactions, with a warm and professional tone.
• Relationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised service.
• Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
• Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
• Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.

Why Join Us?

• Work with globally recognized brands in a fast-paced, supportive environment.
• Gain exposure to digital commerce and cross-functional collaboration.
• Enjoy product discounts and other great perks.
• Be part of a fun, energetic, and open-minded team.

Ready to make an impact? Apply now by submitting your CV. We can’t wait to hear from you!

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