Overview
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Client Oper
Full job description
About The Role
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Client Operations Associate/ Specialist is responsible for Supporting the sales team by helping turn opportunities into completed orders. This role focuses on building quotes, registering deals, and coordinating with internal teams to get orders processed quickly and accurately.
Core Responsibilities
- Quote & Deal Support
Build quotes based on sales requests
Register deals with manufacturers
Work with vendors/distributors to get pricing
Help structure deals to meet pricing and margin targets
- Order Processing
Review and validate orders before submission
Ensure all required information is complete and accurate
Submit orders to procurement and track progress
- Coordination Across Teams
Work with Sales (Client Directors), distributors, manufacturers, presales engineers, procurement, and logistics
Help move deals from request → quote → order → delivery
Support multiple Client Directors based on team priorities and workload (not assigned to just one individual)
Communicate regularly with teammates to understand workload and offer help when capacity allows
Proactively assist others when available, and seek help when workload is high
Work as a team to ensure all requests are completed on time, regardless of who receives them
- Issue Resolution
Help resolve delays with pricing, orders, or shipments
Follow up with internal teams or partners as needed
Escalate issues when something is blocked
- Basic Data & Tracking
Keep Salesforce opportunities updated
Track deal status and key dates
Ensure requests meet intake requirements
Role Scope & Expectations
Primarily supports internal teams, with potential for limited client interaction
Focused on execution, not deep technical design
Expected to develop a strong understanding of the products and solutions being quoted
Success in this role looks like:
Fast, accurate quote turnaround
Clean and complete order submissions
Fewer delays or errors in processing
Strong coordination across teams
Success in this role is measured by team efficiency, not individual efficiency.
How this supports Mid-Market
Enables higher volume handling without impacting turnaround times
Allows the team to stay focused on sales activity while maintaining operational quality
Preferred Experience & Attributes (Nice To Have)
Experience with Salesforce or similar CRM tools
Experience with IT quoting, IT procurement, re-selling, VAR environments, or distributors (e.g., Ingram Micro, TD SYNNEX)
Strong communication skills across teams and partners
Team-first mindset with a focus on overall success, not individual ownership
Proactive attitude — consistently asking “How can I help?”
Comfortable asking questions and seeking clarity when needed
Willingness to step in and support teammates when capacity allows
Working Hours Expectation
Resources should align to East Coast business hours to support the team effectively
Target coverage is approximately 8:00 AM – 5:00 PM Eastern, with a 1-hour lunch
Some flexibility on exact start/end times is fine, as long as there is strong overlap with East Coast working hours
Education And Experience
Bachelor’s degree preferred, or equivalent relevant experience
Associate- 3+yrs | Specialist-7+yrs of experience in Sales Support, Customer Operations, or a related role
Experience in the technology industry (OEM hardware, software, SaaS, or subscription-based models preferred)
Knowledge, Skills, Abilities
Proven ability to work in a high‑volume, fast‑paced renewal or sales environment
Strong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next steps
Excellent organizational, time management, and multitasking skills
Strong analytical and mathematical aptitude, including the ability to calculate margins using cost‑plus, list‑based, and flat GPM% models
Ability to work independently while collaborating effectively with cross‑functional teams
Experience using Salesforce or similar CRM systems (required)
Moderate proficiency in Excel
Detail‑oriented with a strong focus on accuracy and follow‑through
Customer‑focused mindset with the ability to maintain professionalism in sales‑centric environments
Strong work ethics and commitment to a positive, balanced work environment
Additional information
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include: Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership
Requirements & qualifications
Experience with Salesforce or similar CRM tools
Experience with IT quoting, IT procurement, re-selling, VAR environments, or distributors (e.g., Ingram Micro, TD SYNNEX)
Strong communication skills across teams and partners
Team-first mindset with a focus on overall success, not individual ownership
Proactive attitude — consistently asking “How can I help?”
Comfortable asking questions and seeking clarity when needed
Willingness to step in and support teammates when capacity allows
Working Hours Expectation
Resources should align to East Coast business hours to support the team effectively
Target coverage is approximately 8:00 AM – 5:00 PM Eastern, with a 1-hour lunch
Some flexibility on exact start/end times is fine, as long as there is strong overlap with East Coast working hours
Bachelor’s degree preferred, or equivalent relevant experience
Associate- 3+yrs | Specialist-7+yrs of experience in Sales Support, Customer Operations, or a related role
Experience in the technology industry (OEM hardware, software, SaaS, or subscription-based models preferred)
Knowledge, Skills, Abilities
Proven ability to work in a high‑volume, fast‑paced renewal or sales environment
Strong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next steps
Excellent organizational, time management, and multitasking skills
Strong analytical and mathematical aptitude, including the ability to calculate margins using cost‑plus, list‑based, and flat GPM% models
Ability to work independently while collaborating effectively with cross‑functional teams
Experience using Salesforce or similar CRM systems (required)
Moderate proficiency in Excel
Detail‑oriented with a strong focus on accuracy and follow‑through
Customer‑focused mindset with the ability to maintain professionalism in sales‑centric environments
Strong work ethics and commitment to a positive, balanced work environment
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