Client Success Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Associate based in India. This is an opportunity to join a fast-growing healthcare technology environment focused on improving the infrastructure behind modern provider data. You’ll support client relationships and help ensure customers receive timely, reliable, and high-quality service. The role combines client communication, project coordination, product support, data tracking, and cross-functional collaboration. You’ll work closely with Client Success Managers while partnering with Sales, Implementation, Operations, and Product teams. Your work will contribute to client retention, successful product adoption, and a smoother end-to-end customer journey. You’ll also develop strong knowledge of a healthcare SaaS platform and gain exposure to provider data, credentialing, licensing, and enrollment workflows. This role is well suited to an organized, proactive professional who enjoys learning, solving problems, and building trusted client relationships.

Support client relationships by understanding customer objectives and helping Client Success Managers align solutions and services with their needs. Serve as a first point of contact for day-to-day client questions, providing timely and helpful responses while escalating complex issues when appropriate. Coordinate client projects by tracking tasks, timelines, deliverables, and follow-ups to help initiatives remain on schedule. Monitor client health indicators and flag potential risks or at-risk accounts to senior team members. Help implement client retention and engagement initiatives that contribute to strong customer satisfaction and long-term relationships. Build detailed knowledge of the platform and use that knowledge to help clients navigate features and resolve common questions. Gather, organize, and communicate client feedback to Client Success, Product, and Development teams to support continuous improvements. Assist with client training sessions, webinars, documentation, and other educational resources. Collect, maintain, and report operational and performance metrics to support client updates and internal decision-making. Collaborate with Sales, Implementation, Operations, Product, and other teams to ensure a seamless client experience and timely resolution of issues. Requirements At least 1 year of experience in client success, customer support, account coordination, or a related role; relevant internship experience or strong interest in healthcare technology and SaaS may also be considered. Strong organizational and time-management skills, with the ability to manage multiple accounts, tasks, deadlines, and competing priorities. A proactive and solution-oriented mindset, with the curiosity and adaptability to learn in a rapidly evolving environment. Ability to support multiple clients while maintaining a high standard of service and attention to detail. Comfort working with data and basic analytics tools such as Microsoft Excel or Google Sheets to track metrics, identify trends, and support reporting. Strong written and verbal communication skills, with the ability to communicate clearly with clients and internal stakeholders. Interest in developing client-facing presentation, training, and facilitation skills. Collaborative, team-oriented approach with a willingness to work across multiple functions. Bachelor's degree in business, healthcare, or a related discipline, or equivalent practical experience. Genuine interest in healthcare technology, SaaS, provider data, or solving operational challenges is an advantage. Benefits Remote working opportunity based in India. Health insurance coverage for employees in India. Statutory leave benefits. Additional wellness and menstrual leave for women. Supportive, inclusive, and collaborative working environment. Opportunities to develop expertise in healthcare technology, SaaS, provider data, and client success. Exposure to cross-functional projects involving Client Success, Sales, Implementation, Operations, and Product. A culture focused on accountability, collaboration, openness to feedback, and professional growth. Commitment to equal opportunity and an inclusive workplace where employees can do their best work. Reasonable accommodations available throughout the application process where required. Transparent and open approach to compensation discussions.

laptop-ats-crawler v3