Client Success Manager

Description

Full Job Description

Why Work With Us

At ACCC, we’re all about impact—with a side of flexibility. We know that great work comes from people who feel supported, so we offer flexible schedules, remote options, and strong benefits that let you build a career that fits your life (not the other way around). Every client interaction matters, and we believe exceptional service starts with exceptional people. That’s why we celebrate dedication, teamwork, and the little “above and beyond” moments that change lives.

Who We Are

American Consumer Credit Counseling (ACCC) is a nonprofit on a mission: helping individuals and families take back control of their finances and move toward a debt-free future. Since 1991, we’ve provided confidential credit counseling, debt management, and financial education services nationwide—by phone and online—from our headquarters in Auburndale, Massachusetts.

For us, it’s simple: financial independence changes lives. We’re here to make that happen, one client at a time.

Helping People Crush Debt & Take Back Their Future

Do you love connecting with people, solving problems, and being someone’s go-to support when life feels overwhelming? As a Client Success Manager at ACCC, you’ll be the trusted guide for clients enrolled in our Debt Management Program (DMP). You’ll cheer them on, help them stay on track, and celebrate the moment they finally become debt-free.

This isn’t just a job, it’s about changing lives.

What You’ll Do

• Be the primary point of contact for clients from start to finish.
• Explain how the DMP works (payment structures, creditor rules, budgeting tips).
• Keep an eye on client accounts—reach out early if things get bumpy.
• Partner with teammates in Counseling, Creditor Relations, and Disbursements to resolve issues.
• Spot risks before they become problems and improve client retention.
• Stay sharp on creditor guidelines and industry updates.
• Encourage clients to use self-service tools so they’re empowered.
• Re-engage clients who’ve fallen off track might be the reason they finish strong.
• Share feedback and ideas that make the client’s journey even better.

What Makes You a Great Fit

• You’re empathetic, approachable, and people trust you quickly.
• Strong communicator—you can explain complex financial topics in plain English.
• A natural problem-solver who thrives in a fast-paced environment.
• Comfortable with numbers, computers, and learning new systems.
• Bonus points if you’ve worked in financial services, customer service, or call centers.

What You’ll Need

• High School diploma required; some college in finance, communications, or related field is a plus.
• 1+ year in customer service or financial services (debt management experience = gold star).
• Ability to earn your PFE Certified Debt Management Professional credential within 6 months.

Why You’ll Love It Here

We’re a mission-driven team passionate about helping people get out of debt and breathe easier. Every day, you’ll see the real impact your work has on clients’ lives. Plus, you’ll work with supportive teammates, gain financial counseling expertise, and grow your career while making a difference.

If you’re ready to bring your empathy, energy, and problem-solving skills to a role where you help people achieve financial freedom—apply today.

Requirements

What Makes You a Great Fit

• You’re empathetic, approachable, and people trust you quickly.
• Strong communicator—you can explain complex financial topics in plain English.
• A natural problem-solver who thrives in a fast-paced environment.
• Comfortable with numbers, computers, and learning new systems.
• Bonus points if you’ve worked in financial services, customer service, or call centers.

What You’ll Need

High School diploma required; some college in finance, communications, or related field is a plus.

1+ year in customer service or financial services (debt management experience = gold star).

Ability to earn your PFE Certified Debt Management Professional credential within 6 months.

Physical & Communication Requirements

• Must be able to speak clearly and professionally on the phone for extended periods
• Prolonged periods of sitting and working at a computer
• Frequent use of hands/fingers for typing and using a mouse
• Regular use of a headset for phone communication
• Ability to remain focused and engaged in a screen-based, high-volume environment
• Must have a quiet, private, and distraction-free workspace
• Occasionally may need to lift or move items up to 10 pounds

Remote Work from Home Requirements:

Internet:

• Hard Wired internet. This means you can use an ethernet cable to connect to a modem.
• Internet speed requirement of 2000 Mbps for single person residence, and 400 Mbps for residence with 2 or more people

Caregiving

• Remote work from home is not a replacement for caregiving, children, or elder care. You are unable to to be a primary caregiver during working hours.

Schedule & Availability

• Attendance: Must maintain regular and reliable attendance
• Regular Hours: Monday- Friday, hiring 2 positions are 9-5 and a third is 11:00- 7:00.

MA Pay Transparency Hourly Wage: $21-22/hr

ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.

If you need assistance or accommodation during the application process due to a disability, please contact HR@consumercredit.com.

Benefits

• Flexible work model that supports remote work
• Benefits start on the 1st of the month following date of hire
• Employee Wellness Program with a variety of discounts
• 401k with employer match
• AD&D insurance
• Dental insurance
• Vision Insurance
• Short-Term, Long-Term Disability insurance
• Employee Assistance Program
• Health insurance
• Health reimbursement account- 100% funded by ACCC
• Life insurance
• On-the-job training
• 12 Paid holidays
• Generous paid time off- Up to 17 days a year (Full-time)
• Paid training
• Referral program

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