Client Success Project Manager

Full Job Description

⚠️ We Prioritize Candidates from the Republic of the Philippines 🇵🇭

⚠️ And those who actually read the full job description 🧠

📊 Job Title: Client Success Project Manager (Remote)

👤 Reports To: PMO Director

✨ Job Category: Full-Time (40 hours per week)

🌎 Job Location: 100% work-from-home

🕘 Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Pacific Time



♥️ About Us

At C9Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek. 🌟

We don’t just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you’re selected and find your perfect fit, you’re in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency.

At C9Staff, we don’t treat our team as mere head-counts; we root for your growth and success every step of the way. 🚀

So, are you ready to be our next success story? 😊

🌟 The Opportunity

Are you the kind of person who lights up when everything finally clicks into place, when every moving part of a project runs smoothly because of you? Do you love building order out of chaos, keeping communication clear, and helping teams deliver their best work?

We’re looking for a Client Success Project Manager to join our client’s fast-growing digital marketing agency, a team built by industry veterans who understand what it takes to scale multi-location brands. They live and breathe both franchising and digital marketing, helping business owners grow through powerful, localized campaigns that actually work.

Your mission? Be the central connector who keeps things running behind the scenes. You’ll partner with Client Success Managers and other department PMs, Creative, Media, Finance, and Technology, to ensure every campaign launches accurately, on time, and with flawless coordination. If you thrive on communication, love creating clarity in fast-moving environments, and take pride in the small details that lead to big wins, you’ll love this role.

👤 The Client

This client is a fast-growing digital-marketing and operations partner built by franchise owners for franchise owners. Their founders, having owned multiple franchise locations themselves, saw that traditional agencies didn’t truly understand the multi-unit, local-marketing model, so they created a business that does.

They specialise in serving multi-location brands and franchise networks through “Facebook/Instagram-first” (and broader omni-channel) marketing, plus strong operational systems, analytics, and support.

Key cultural priorities:

• Deep understanding of franchise business models, local unit scalability, and multi-site operations
• A marriage of marketing execution + operations + technology + client-success mindset
• Remote-first team environment, cross-functional collaboration, rapid execution and disciplined process

🎯 Your Mission

• Project Management & Coordination 🧾: Manage project timelines, deliverables, and communication for the Success team
• Client Campaign Support 💼: Partner with Success Managers to organize onboarding, campaign launches, and recurring deliverables
• Cross-Team Collaboration 🔄: Coordinate handoffs between Creative, Media, and Success teams to ensure alignment and accuracy
• Progress Tracking 📋: Monitor project milestones and task completion across departments
• Documentation & Follow-Through 🗂️: Keep communication, updates, and follow-ups documented in Airtable or Asana
• Leadership Visibility 📣: Prepare project summaries and updates for leadership review
• Workflow Optimization ⚙️: Identify opportunities to streamline processes and improve cross-department efficiency
• Onboarding & Rollout Support 🚀: Assist in implementing new initiatives and ensuring consistent execution
• Template & System Management 🧑‍💻: Maintain organized project templates and standardized systems for the Success department

🧠 Who You Are

• Experienced Coordinator 📌: At least 2 years in project coordination, client success, or marketing operations
• Organized & Proactive 🧾: Thrives on structure, accuracy, and detail
• Strong Communicator 💬: Builds alignment across cross-functional teams with clear, confident communication
• Tech-Savvy 🔍: Familiar with Airtable, Asana, HubSpot, and Google Workspace
• Agency-Minded 🏢: Experience working in marketing, franchise, or agency environments
• Collaborative Team Player 🤝: Works well under pressure and loves helping others succeed
• Solutions-Oriented 💡: Has a positive, can-do mindset and turns challenges into action

💡 Bonus Points If You Have

• Experience supporting multi-location or franchise accounts 🏬
• Background in digital marketing or creative project management 📊

💖 Our Core Values

• Enthusiastically Serve 💥: We show up with energy and commitment
• Obsessed with Being Exceptional 🏆: “Good enough” isn’t good enough
• Figure It Out 🔍: We find solutions, no matter what
• Continuously Grow 🌱: Every challenge is a learning opportunity

Requirements

• At least 50 mbps stable Internet connection
• Back-up internet
• At least 16GB RAM
• Core i5 or higher processor
• Perfectly working webcam
• Perfectly working mic and audio
• Organized Workstation

Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.