Overview
About the Team
Full job description
About the Team
Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM, will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce in India and globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us
About the Role
As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes.
Own the onboarding and training of new partners for Last Mile operations in your cluster.
Identify and onboard new partners onto the network on an ongoing basis
Track and own the performance of different partners in your cluster
Visit facilities to conduct audits and solve operational gaps
Ensure compliance with operational processes
Own and drive critical operational metrics end to end and achieve performance
targets
Continuously work towards identifying gaps and provide recommendations for
improving our processes
Graduate or Post Graduate degree in any discipline
3-5 years of work experience in the e-commerce logistics domain
Experience in partner onboarding and training in the Last Mile and sorting operations
Experience in control tower and field operations will be a plus
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