Cluster Learning and Development Executive

Job Location:

NH Collection Dubai The Palm

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

We are seeking a passionate and dynamic Cluster Learning & Development Executive to support the learning and development function across Dukes Dubai The Palm Hotel and NH Collection Dubai The Palm. The successful candidate will play a key role in coordinating training initiatives, enhancing employee development, ensuring compliance with brand standards, and fostering a culture of continuous learning across both properties.

Key Responsibilities

• Coordinate and facilitate orientation and onboarding programs for all new team members.
• Organize, schedule, and monitor all learning and development activities across both hotels.
• Deliver and coordinate mandatory, operational, and leadership training programs.
• Maintain accurate training records, attendance, certifications, and learning reports.
• Manage the Learning Management System and ensure training data is up to date.
• Conduct training needs analysis in collaboration with department heads.
• Support the implementation of annual training plans and learning calendars.
• Coordinate cross-training, departmental training, and development initiatives.
• Assist in driving employee engagement, recognition, and talent development programs.
• Ensure compliance with Minor Hotels, brand, and statutory training requirements.
• Monitor training effectiveness through evaluations, feedback, and follow-up actions.
• Prepare monthly training reports, dashboards, and compliance statistics.
• Support performance development initiatives, succession planning, and career development programs.
• Coordinate external training providers and maintain relationships with educational partners where required.
• Promote a positive learning culture by encouraging continuous improvement and knowledge sharing.
• Perform any other duties assigned by the Cluster Learning and Development Manager.

Requirements

• Minimum of 2 years' experience in Learning & Development, Human Resources, or Training within the hospitality industry.
• Previous experience in a luxury or upscale hotel environment is preferred.
• Excellent presentation, facilitation, and communication skills.
• Strong organizational and time management abilities with excellent attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Learning Management Systems (LMS) and HRIS platforms is an advantage.
• Ability to manage multiple priorities across two hotel properties.
• Strong interpersonal skills with the ability to engage and influence employees at all levels.
• Excellent written and spoken English; additional languages are an advantage.
• Passion for developing people and creating engaging learning experiences.
• UAE hospitality experience is preferred.

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