Cluster Revenue Manager RMCC MEA

To maximise revenue and profits for multiple hotels by strategically coordinating revenue management processes and procedures and conducting commercial reviews across a portfolio of hotels to identify and target risks and opportunities. To drive the continued development and growth of customer service standards, revenue and profits of multiple hotels and to deliver Hilton’s mission relating to profit, people, customers and quality.

The Cluster Revenue Manager role will be responsible for ensuring that

• Sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
• Professional and efficient utilisation of all systems, in line with company best practices and standard operating procedures
• Effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
• Relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
• We integrate with other functions to exceed our customer’s, owners and shareholders expectations

Essential Experience, Skills & Qualifications

To be successful in this role, you will bring:

• Proven experience in Revenue Management within the hospitality industry.
• Strong analytical skills, with the ability to interpret data and identify meaningful trends and opportunities.
• Demonstrated people management experience gained in a previous leadership role.
• Sound understanding of the day-to-day management and operation of a Revenue Management function.
• Strong commercial awareness with a proactive approach to driving revenue and sales performance.
• Good working knowledge of relevant technology and revenue management systems.
• Ability to establish, maintain, and drive operational standards.
• Excellent organisational skills with the ability to work accurately and effectively under pressure.
• Self-motivated, proactive, and results-oriented approach.
• Strong communication and interpersonal skills, with a friendly and engaging personality.
• Professional presentation and relationship-building skills.

The following would be advantageous:

• Hotel School / Apprenticeship or Graduate Training or other degree-level education
• Experience leading or managing a broader commercial team.
• Experience in a corporate or regional role focused on Revenue Management or Distribution.

Language Requirements

• Fluent written and spoken English is essential.

Systems Experience

Essential

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.

Preferred

• PMS: OnQ
• RMS: GRO
• CRS: OnQ R&I
• C&B Sales Systems: GEM and/or Delphi

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