Collections Administrator

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. The role This is a full-time Collections Administrator role with hybrid working (minimum 3 days per week in the Milton Keynes office). The role will be responsible for managing delinquent accounts as they flow through the collections strategy. Day-to-day tasks include administration and reconciliation tasks, updating case management systems, reviewing and processing both hard copy and digital correspondence and liaising with third parties. No prior collections or financial services experience is required — we’ll provide full training on regulation, systems and processes; what matters most is the right attitude, judgement and attention to detail. Who you are We're looking for someone who has, or is keen to develop, the following:

• No prior collections or financial services experience necessary — full training will be provided on FCA regulation (including CONC7), DPA requirements and our internal processes
• Willing to learn about the broad range of debt solutions, e.g. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc.
• Good Microsoft Excel skills, or a willingness to quickly get up to speed with VLOOKUP, Pivot tables, linking sheets etc.
• Strong attention to detail and consistency, with the discipline to follow pre-defined procedures across multiple IT systems
• A team player who will help as required to deliver tasks within the team SLAs
• Familiar with KPIs and targets and quality assurance requirements
• A flexible team member who can adapt quickly to changing requirements and business demands What you'll be doing
• Collections administration, managing delinquent accounts as they flow through the collections strategy
• Reconciliation of customer loans and completing admin work in line with pre-defined procedures
• Updating case management systems
• Reviewing and processing hard copy and digital correspondence
• Liaising with customers and their third party representatives, e.g., Field suppliers, debt collection agencies, insolvency portfolio managers
• Assessing customer affordability using our industry leading Open Banking software What we offer
• Everyone owns a piece of the company - equity
• 25 days’ holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• Hybrid with 3 days a week in the office
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

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