Commercial Account Manager (Manchester)

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement. Identify new business, cross-sell and upsell opportunities across the Sophos portfolio. Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities. Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies. Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly. Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps. Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity. Deliver a best-in-class customer and partner experience while contributing positively to the growth of our channel business.

Previous experience in sales, business development or a customer-facing commercial role. A proactive, results-driven mindset and the confidence to take initiative and create opportunities. Experience engaging existing customers and new prospects to identify cross-sell and upsell opportunities. Strong interpersonal skills, including effective questioning and active listening. A customer-focused approach and a commitment to delivering an excellent customer and partner experience. Empathy and the ability to understand desired outcomes, de-escalate issues and work effectively with internal teams. Resourcefulness, accountability and a willingness to go above and beyond to solve problems. Strong organisation and prioritisation skills, with the ability to work accurately in a fast-paced environment. A collaborative, coachable approach and genuine willingness to learn. Experience using a CRM system would be beneficial; Salesforce experience is preferred but not essential. Willingness to travel and attend the office three days per week.

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