Community Executive

The Role:

We are seeking a dynamic and motivated Community Executive to build, grow and manage XM’s online communities and promote engagement among users in South Africa. As our Community Executive, you will be the heartbeat of XM’s platform, connecting with users, building relationships, developing and executing community engagement strategies. Your efforts will contribute to shaping a thriving and engaged community.

The main responsibilities of the position include:

• Develop and implement community engagement strategies to increase user participation, foster brand loyalty, and drive growth in XM’s community

• Monitor social media conversations and social listening channels to gather insights about XM’s community and provide feedback to enhance products and services

• Collaborate with various teams to develop and execute community engagement campaigns, promotions, and events

• Generate reports to analyse community engagement and brand responsiveness metrics to track the success of XM’s community engagement campaigns

• Build, grow and manage our online communities by engaging with users across various social media platforms relevant to XM’s brand

• Respond to clients’ inquiries, complaints, and feedback in a timely and professional manner

• Identify and engage with brand advocates to amplify XM’s brand's reach, promote products and services, and increase community engagement

• Stay updated with industry trends, emerging technologies, and new social media platforms to enhance community engagement strategies

Main requirements:

• Bachelor's degree in Communications, Marketing, or a related field

• At least 3 years of experience in a position with similar responsibilities

• Strong understanding of social media platforms

• Experience with social listening tools, such as Sprinklr, Brandwatch etc.

• Excellent communication and interpersonal skills

• Strong analytical skills

• Creative thinker with a passion for community building

• Ability to work independently and collaborate within a team, prioritize tasks, and manage multiple projects in a fast-paced environment

• Excellent written and verbal communication skills in English

• Proficient in Microsoft Office tools

Benefit from:

• Attractive remuneration package plus performance related reward

• Intellectually stimulating work environment

• Continuous personal development

All applications will be treated with strict confidentiality!

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