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EmploymentFull-time
Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE This is a hands-on Community Lead role reporting directly to the General Manager at an early-stage ambient AI consumer startup. You'll own the community end-to-end, building the full funnel from new user to evangelist and creating a real feedback loop into the product roadmap. There's no pre-built playbook, and your work will have direct influence on the direction of the product. WHAT YOU'LL DO
- Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
- Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.
- Mobilize the community at critical moments including product launches, user research initiatives, and marketing pushes.
- Gather rich feedback from community conversations and translate it into actionable product signal for the team.
- Coordinate in-person events and experiences that deepen community bonds.
- Work across time zones with R&D, hardware, and supply-chain teams to ensure community insights flow into the roadmap.
- Make independent calls and define scope as the role evolves in an ambiguous, early-stage environment. WHAT WE'RE LOOKING FOR
- 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
- Proven ability to design and test mechanics that turn power users into advocates, not just hope it happens organically.
- Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.
- Track record converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.
- Hands-on experience managing community platforms including moderation, engagement strategy, and feedback collection.
- Comfortable making independent calls and resolving discourse in an undefined, fast-moving environment.
- Experience working across distributed or cross-timezone teams, particularly bridging community and product development.
- Track record coordinating in-person community events or activations.
- Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus. COMPENSATION & BENEFITS Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role. LOCATION Hybrid, with 3 days per week in office in the San Francisco Bay Area, California.
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