Overview
Join a team making a real difference in the lives of New Zealanders.Use your analytical and communication skills to support fairness, accountability, and better outcomes in health and disability services.Excellent writing and communication skills requiredSeveral permanent full-time positionsAuckland CBD or Wellington CBD LocationKo wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to the potential infringement of those rights.As New Zealand's health watchdog, the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.Mō tēnei tūranga mahi | About this roleAs a Complaints Assessor, you'll be part of a high-performing t
Full job description
Full Job Description
Join a team making a real difference in the lives of New Zealanders.Use your analytical and communication skills to support fairness, accountability, and better outcomes in health and disability services.Excellent writing and communication skills requiredSeveral permanent full-time positionsAuckland CBD or Wellington CBD LocationKo wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to the potential infringement of those rights.As New Zealand's health watchdog, the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.Mō tēnei tūranga mahi | About this roleAs a Complaints Assessor, you'll be part of a high-performing team responsible for assessing and resolving complaints about health and disability services. You'll analyse new complaints, draft clear, empathetic correspondence, review clinical advice and provider responses, and engage directly with consumers and providers to support resolution.You'll work closely with senior colleagues & Decision Makers to ensure complaints are managed fairly, efficiently, and in line with the Commissioner's statutory responsibilities.This is a great opportunity to develop your skills in a meaningful area of public service. You'll gain experience working with legal and clinical information, protect consumer rights, and help identify issues that matter to consumers. You'll also be supported to grow your capability through mentoring, peer learning, and exposure to more complex work overtime.Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:We're looking for someone who is thoughtful, empathetic, and detail-oriented: someone who can communicate clearly and calmly, even when the subject matter is sensitive or complex. A self-starter is the key to success in this role.You'll bring:Excellent writing and communication skillsThe ability to engage with people from a wide range of backgroundsA calm, professional, and empathetic approachResilience when working with challenging or emotional contentStrong problem-solving and analytical skillsA genuine interest in health, disability, and consumer rightsA relevant tertiary qualification (law, health, or disability-related fields are an advantage)At least two years' relevant experience in complaints, investigations, customer resolution, or a related areaAwhe utu - Salary rangeAs part of our remuneration framework the midpoint salary for this role is $82,824 with the actual salary dependent on skills and experience.Note: KiwiSaver / employer contribution is in additional to your base salary. We offer a range of benefits including:5 weeks of leave and 15 days sick leaveEAP service and professional supervisionFlexible working opportunities, including working from home (3 Days in the office and up to 2 days at home)Discounts on health insuranceLearning and professional development opportunitiesIf you're keen to see the direct impact your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes firsthand.To download the Complaints Assessor position description, please click here. or follow the link below (copy and paste in the web browser).https://hdc.elmotalent.co.nz/uploads/hdc/files/PD_Complaints_Assessor%20July%202025%20-1.pdfAll applicants must complete the online HDC application form to be considered. Applications can be submitted via https://www.hdc.org.nz/careers/ . Your CV and Cover Letter can be attached within the application.E-mail enquiries to recruitment@hdc.org.nzApplications for this role close 18 October 2026.Please note: Applications will be reviewed as they're received, and the role may close early if suitable candidates are found. We encourage you to apply as soon as possible.
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