Compliance Rep II

The Opportunity DAT is looking for a Compliance Representative to join our Network Governance Team in Bangalore, India You’ll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. Candidate Profile ● Organized and detail-oriented, with strong communication skills. ● Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge. ● Consistently produces high-quality work, while maintaining excellent documentation. ● Advanced customer service skills and a passion for helping customers. ● Skilled at handling difficult situations and potentially upset customers What You’ll Do ● Handle inbound compliance related calls and emails. ● Review requests for service for new and existing accounts. ● Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not. ● Monitor credit reviews on new and existing accounts. ● Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration. ● Verify and validate broker and carrier authority. ● Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers. ● Maintain complete customer records, accurately update changes to customer records. ● Own the “Customer Experience,” by professionalism, initiative and follow through. ● Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services. ● Share potential sales opportunities with DAT Sales. ● Provide backup support to other Product Support teams by taking inbound calls, emails and chats. The Skills and Experience You’ll Bring ●2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties. ● Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired. ● A high degree of accuracy and attention to detail is essential. ● Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner. ● Excellent customer service and communication skills, in person, by phone, and email. ● A team player with a positive attitude. ● Reliability, punctuality, and a professional appearance. ● Bachelor’s degree in relevant field.

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