Concierge Associate

Aimé Leon Dore is looking for a polished, customer-focused Concierge Associate to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service. Duties and Responsibilities Hosting / Traffic Management Greet and welcome all guests in a warm, professional, and engaging manner. Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore. Responsible for advising on opportunities to increase / manage traffic. Manage the wait list and proactively communicate accurate waiting times. Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic. Be a Brand Ambassador for all things ALD, leaning into the styling and brand values. Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming. Offer local knowledge, including nearby amenities, restaurants, and attractions. Collect and relay customer feedback to improve service quality. Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.) Client Experience Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness. Anticipate guest needs and tailor each interaction to deliver a personalized and memorable experience reflective of the brand. Must be courteous and gracious, maintaining a professional and positive demeanor at all times, Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely manner. Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed. Assisting with any customer return inquiries at the door with great hospitality and professionalism. Monitor the outdoor environment including music levels, ensuring they reflect the Aimé Leon Dore brand experience while remaining compliant with local council requirements and considerate of the surrounding community.   Community Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess. Being able to gauge potential VIP / F&F guest’s entry. Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination. Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees.  Physical Requirements:  Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Must be comfortable working at the storefront entrance in varying weather conditions throughout the year. Must be able to work all operational hours. Fast paced movements are required to go from one part of the space to others. Must be able to move, pull, carry, or lift at least 18kg when required. Occasionally kneel, bend, crouch as required.  

laptop-ats-crawler v2