Console Attendant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Console Attendant based in the United States. This part-time role serves as a key point of contact for callers reaching a hospital’s main telephone line. You’ll quickly assess each call and connect patients, visitors, physicians, staff, and other callers with the appropriate department or individual. The position also supports paging operations, including physician pages and pager management. You’ll play an important role in recognizing and prioritizing emergency, fire, security, and STAT calls according to established procedures. Success requires calm judgment, professionalism, empathy, and clear communication in high-pressure situations. You’ll work closely with people across the organization while helping ensure callers receive timely and courteous assistance. The role offers an opportunity to contribute directly to a responsive and patient-focused healthcare environment.

Answer the hospital attendant console promptly and courteously, identify the hospital and attendant services, and route calls accurately to the appropriate personnel or department. Evaluate callers’ needs quickly and clearly, including situations involving confused, distressed, frustrated, or urgent callers, and determine the appropriate response. Recognize genuine emergency calls and immediately follow established procedures for emergency, fire, security, and STAT communications. Perform paging-related duties, including paging physicians and managing or rolling pagers as required. Support same-day updates to on-call schedules as a backup resource for department schedulers. Assist medical faculty, staff, visitors, and callers in accordance with established hospital and departmental policies and procedures. Communicate professionally with individuals at all levels of the organization and members of the public, including callers who may have limited English proficiency. Maintain composure and professionalism when interacting with irritated, concerned, abusive, or highly distressed callers. Remain attentive and accurate while working for extended periods in a fast-paced, service-oriented call center environment. Requirements High school diploma or equivalent required. At least one year of customer service or console attendant experience preferred. Experience working in a medical office or healthcare environment is preferred. Strong verbal communication, active listening, and customer service skills, with the ability to understand callers quickly and route them appropriately. Ability to think clearly and make sound decisions under pressure, particularly when handling urgent or emergency communications. Demonstrated ability to remain calm, courteous, mature, and professional when dealing with challenging or distressed individuals. Ability to work effectively with people across different organizational levels and with members of the public. Ability to assist callers who have limited English proficiency and adapt communication to different needs. Strong attention to detail and ability to follow established procedures consistently. Ability to sit for extended periods, typically 6–8 hours, and work effectively under stressful conditions. Availability for a part-time schedule of approximately 16 hours per week. Benefits Part-time employment in a healthcare environment. Opportunity to contribute to essential hospital communications and patient-facing services. Structured procedures and training within an established healthcare organization. Exposure to hospital operations, emergency communication processes, and clinical support services. Work environment designed to support individuals who can maintain professionalism and focus during high-pressure situations. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform essential job functions.

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