Consumer Access Specialist- FLT/VR

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consumer Access Specialist- FLT/VR based in the United States. This fully remote role supports patients throughout the financial and administrative aspects of accessing healthcare services. You will help ensure accurate registration, insurance verification, authorization, and patient financial responsibility processes. The position combines customer service, healthcare administration, and revenue cycle activities in a patient-focused environment. You will work closely with patients, physicians, insurance representatives, and utilization management teams to resolve access and coverage needs. Attention to detail is essential when handling eligibility information, financial estimates, medical records, and compliance requirements. The role offers an opportunity to make a direct impact on the patient experience while supporting efficient healthcare operations. It is well suited to an organized, empathetic professional who communicates confidently and can manage multiple priorities remotely.

Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage when required. Prepare accurate estimates of patient financial responsibility, collect payments, and establish appropriate payment arrangements. Coordinate with utilization management teams to resolve pre-authorization issues and ensure patients receive necessary logistical and service information. Contact insurance providers to verify patient eligibility and benefits and obtain required pre-authorizations within established timelines. Register patients for healthcare services accurately, ensuring complete information and minimizing duplicate medical records. Communicate professionally with patients, physicians, insurance representatives, and internal teams to address questions and resolve issues. Manage multiple administrative and patient access tasks efficiently while maintaining accuracy, confidentiality, and service quality. Use computer systems, Microsoft applications, databases, and standard office equipment to complete daily responsibilities. Organize work systematically and adapt to changing priorities in a remote healthcare environment. Requirements High school diploma or equivalent is required; an associate degree is preferred. At least 1 year of customer service experience is preferred. Previous healthcare experience is preferred, particularly in patient access or healthcare administration. Revenue cycle experience is preferred. Strong understanding of Microsoft applications and familiarity with database systems. Ability to learn and perform multiple tasks while maintaining accuracy and organization. Excellent verbal and written communication skills with a professional and patient-centered approach. Demonstrated maturity and sound judgment when interacting with patients, physicians, insurance representatives, and other stakeholders. Ability to operate standard office technology, including computers, fax machines, printers, and scanners. Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification is preferred. Ability to work remotely on a full-time day schedule from 12:00 p.m. to 8:30 p.m. Candidates should be prepared to meet applicable background screening requirements, including Florida Level 2 screening and fingerprinting where required. Benefits Fully remote work opportunity. Competitive hourly pay ranging from $16.79 to $26.86 . Medical, dental, and vision insurance from Day One. Life and disability insurance from Day One. Paid time off from Day One. 403(b) retirement plan. Four weeks of 100% paid parental leave. Career development opportunities and professional growth resources. Whole-person well-being resources. Mental health resources and support. Pet benefits. Supportive, mission-driven healthcare environment.

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