Overview
This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product Requirements 1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention 2 Generates leads for cross-selling all products to ensure better profitability for the company 3 Follows-up with various departments to ensure queries are resolved within specified TAT 4 Undertakes special projects focusing on customer satisfaction 5 Demonstrates union ban
Full job description
Description
Full Job Description
This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product
Requirements
1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention
2 Generates leads for cross-selling all products to ensure better profitability for the company
3 Follows-up with various departments to ensure queries are resolved within specified TAT
4 Undertakes special projects focusing on customer satisfaction
5 Demonstrates union banks core values and standards in all transactions, interactions
6 Adherence to internal work rules & regulations
7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections. Complete structured details were extracted from the public authoritative source while preserving the original application link.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Bank Al Etihad Careers ↗Browse current Job and Scholarship listings from Bank Al Etihad Careers →
