Cresta Hotels Deputy General Manager Job in Harare – Apply by 1 October 2026 - ApplyNOW

Cresta Hotels Deputy General Manager Job Vacancy In Harare

Cresta Hotels (Pvt) Ltd, a leading hospitality group in Southern Africa, invites applications from dynamic, commercially driven and agile professionals for the position of Deputy General Manager, Harare.

Job Title: Deputy General Manager Job Location: Harare, Zimbabwe Closing Date: 01 October 2026 Work Format: Full Time

Full Job Description

The Deputy General Manager is the Hotel’s primary operational leader, equivalent to an Executive Assistant Manager, and supports the General Manager in directing day-to-day operations, enhancing guest satisfaction and maintaining benchmark service standards.

This hands-on role requires a leader who can align departments, safeguard brand standards, optimize commercial performance and foster a high-performance workforce culture.

The position reports directly to the General Manager and acts as Second-in-Command, assuming full operational authority during the General Manager’s absence.

Operational Excellence & Compliance

• Oversee daily front-of-house and back-of-house operations.
• Enforce strict compliance with global Standard Operating Procedures (SOPs), hygiene and safety frameworks (HACCP/ISO), brand governance, and quality audits.

Commercial & Financial Performance

• Partner with the GM & Revenue teams to drive Total Revenue Per Available Room (TRevPAR) and GOP margins.
• Actively monitor P&L statements, operational cost controls, labor efficiency, inventory management, and monthly departmental forecasting across Rooms and F&B.

Guest Experience & Quality Assurance

• Lead global Guest Satisfaction Index (GSI) and NPS initiatives.
• Systematically analyze guest feedback, manage online reputation platforms, and drive proactive service recovery protocols across all touchpoints.

Asset Management & Refurbishment Execution

• Supervise ongoing physical Hotel upkeep and preventive maintenance schedules.
• Oversee execution of capital expenditure (CapEx) and hotel refurbishment projects alongside the Maintenance Manager.

Talent Development & Leadership

• Champion a positive performance culture through hands-on leadership, succession planning, training matrix implementation, and operational workforce optimization.

Relevant Qualifications

Applicants should have relevant qualifications and experience for the position.

How to apply

Interested candidates should submit their applications through the official Cresta Hotels application portal:

Closing date: 01 October 2026.

About The Opportunity

This is a full-time Deputy General Manager position based in Harare, offering an opportunity for an experienced hospitality professional to provide operational leadership and support the General Manager in driving hotel performance, guest satisfaction and service standards.

TEN (10) MORE JOB OPENINGS ON APPLYNOW:

• African Century Limited Invites Individuals and Organisations to Become Loan Agents for SSB Lending in Zimbabwe
• POTRAZ National Digital Technologies Policy Research Programme 2026: Call for Policy Research Proposals
• Mutapa Gold Resources: Metallurgy Graduate Traineeship – 24 Months
• General Manager Job at Insurance Institute of Zimbabwe – Apply by 17 September 2026
• Pachena Is Hiring a Marketing Manager for Its Remote Team in Harare – Earn Up to USD 1,500 Per Month
• Nissan Clover Leaf Motors Is Hiring a Property Manager in Harare – Apply by 18 September 2026
• Friendship Bench Zimbabwe Is Hiring a Research Coordinator in Harare – Apply by 11 September 2026
• Agricultural Marketing Authority Is Hiring: Accounts Clerk – Apply by 16 September 2026
• Hivos Is Hiring a Portfolio Manager – Africa in Kenya or Zimbabwe | Apply by 24 September 2026
• TN CyberTech Bank Opens ICT Graduate Trainee Programme 2026 for Young Zimbabwean Graduates

TEN (10) MORE JOB OPENINGS ON APPLYNOW:

• African Century Limited Invites Individuals and Organisations to Become Loan Agents for SSB Lending in Zimbabwe
• POTRAZ National Digital Technologies Policy Research Programme 2026: Call for Policy Research Proposals
• Mutapa Gold Resources: Metallurgy Graduate Traineeship – 24 Months
• General Manager Job at Insurance Institute of Zimbabwe – Apply by 17 September 2026
• Pachena Is Hiring a Marketing Manager for Its Remote Team in Harare – Earn Up to USD 1,500 Per Month
• Nissan Clover Leaf Motors Is Hiring a Property Manager in Harare – Apply by 18 September 2026
• Friendship Bench Zimbabwe Is Hiring a Research Coordinator in Harare – Apply by 11 September 2026
• Agricultural Marketing Authority Is Hiring: Accounts Clerk – Apply by 16 September 2026
• Hivos Is Hiring a Portfolio Manager – Africa in Kenya or Zimbabwe | Apply by 24 September 2026
• TN CyberTech Bank Opens ICT Graduate Trainee Programme 2026 for Young Zimbabwean Graduates

Applicants should have relevant qualifications and experience for the position.

Extracted from a public opportunity page using specific title, application/deadline, eligibility and benefit signals. Aggregator/news pages remain review-controlled unless an official provider page is successfully verified.