Crisis Response Worker

Full Job Description

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high quality, affordable health coverage and opportunities to grow, we’ve built a benefits package that shows we care for our people.

Access Services is seeking to hire a high-energy and self-motivated Crisis Response Worker to join our Montgomery County Mobile Crisis team, with an office based out of Plymouth Meeting, PA.

Montgomery County Mobile Crisis offers 24/7 support to people of all ages in difficult times. Individuals in crisis can speak with a counselor regarding mental health, addiction, trauma, etc., either by phone/video or in-person in their homes or communities.

As a Crisis Response Worker, you will have the opportunity to sit and be present with people on some of the hardest days of their lives. You will be expected to work alongside teammates, supporting individual in crisis while also maintaining a supportive and growth focused team dynamic. Our team seeks to continually learn and grow together.

Crisis response work is excellent, diversified experience for those looking to pursue a career in social services. You will meet people from all walks of life and have a chance to make a real impact in critical moments. You will experience the value of partnership with various providers, emergency services, schools, and teammates to support individuals and communities in times of crisis.

Visit our Facebook page to get a glimpse of what we do: https://www.facebook.com/MobileCrisisSupport/ Visit our webpage to view a 3 minute video, and learn how we creatively serve and strengthen our community: https://www.accessservices.org/services/mobile-crisis/

Work Schedule:

• 40 hours per week: 4 days per week, 10 hour shifts.
• Schedules vary from week to week, and can occur on weekdays and/or weekends.
• Participate in on-call rotation, providing back up support to overnight staff.

Requirements

The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record.

Key Responsibilities of the Crisis Response Worker:

• Provide immediate access to “hands-on” crisis support through phone counseling and mobile in-person crisis intervention.
• Provide rapid and effective assessment, support, hospitalization (when necessary), linkage to community resources, crisis prevention planning, and follow up.
• Develop and write action plans in a timely manner with clear and measurable outcomes.
• Participate in assertive outreach to individuals identified to be high users of crisis services.
• Complete progress notes and required documentation in a timely manner for each individual served.

Qualifications of the Crisis Response Worker:

• Proof of a completed Bachelor’s degree in a related field such as psychology, social work, etc. (required)
• Some prior work or internship experience related to mental health (strongly preferred)

Driving Requirements:

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period.)
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Essential Working Conditions/Physical Demands:

• Work in program sites and the community routinely providing direct care and/or support with individual(s).
• Stand, sit or run by self, or to provide proper care and supervision with an individual.
• Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.
• Able to assist an individual who has fallen, regardless of weight or size.
• Walk, climb stairs by self, or to provide direct care and/or support.
• Work in a standard office environment and utilize desktop computer equipment on a daily basis.
• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)
• Travel to offsite locations and regional office locations if necessary.

Benefits

Compensation:

• $21/hourly

What You’ll Gain at Access Services

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.

• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.

• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.

• Built into the Job: Mileage & Toll Reimbursement.

• Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:

• Counseling and emotional support through in-person, telehealth and text therapy

• Financial and legal guidance

• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.

Qualifications And Requirements

Entry level

Entry level

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