CRM Functional Manager

Introduction:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us:

As a MS Dynamics CRM Functional Manager, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.

This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you'll do:

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

• Participate in client workshops to analyze and design solutions for workstreams

• Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis

• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood

• Prototype, configure, and test respective business processes

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Skills and experiences:

• You have a passion for learning along with good business sense and time management

• You know how to manage your clients’ expectations effectively

• Strong consulting skills and client-facing experience with an implementation partner and/or end user

• You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field

• Experience with the Microsoft Dynamics 365 Customer engagement modules Sales and Customer service is a must, Field services and marketing are nice to have.

• Good functional knowledge about power platform

• Experience on many full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM

• Experience managing/leading teams both on and offshore is nice to have, but not required

• Be able to communicate in Arabic and English

About you

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder

• Resilient, adaptable, flexible

• Intellectually curious and passionate about tech

• Client-centric attitude

• Passion for learning and development

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