Overview
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Customer Care Advisor to join our team at Thistle Equine. This is a full-time position based at our branch at Syke Farm, Symington however on occasion you may need to work at one of our other branches at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required. Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life—from family companions to e
Full job description
Description
About The Role
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Customer Care Advisor to join our team at Thistle Equine. This is a full-time position based at our branch at Syke Farm, Symington however on occasion you may need to work at one of our other branches at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required.
Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life—from family companions to elite competition athletes.
We provide:
- Comprehensive equine care, from routine check-ups to advanced diagnostics
- Mobile and clinic-based services
- An experienced team of equine vets and nurses
- Local service with national-level expertise
How You’ll Make a Difference
As a Customer Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
- 8.45am-5.00pm Monday-Friday.
Key Responsibilities
- Providing a high level of customer care by liaising between clients and our clinical team
- Meeting and greeting clients and their horses
- Booking appointments and managing the practice diary
- Handling telephone and email enquiries
- Processing payments for services and products
- Managing cash flow and completing end-of-day banking tasks
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Lever Postings API. Full public description, role lists and additional information were normalized into safe candidate-facing content. Complete structured details were extracted from the public authoritative source while preserving the original application link.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Ivcevidensia Careers ↗Browse current Job and Scholarship listings from Ivcevidensia Careers →
