Overview
Handles customer inquiries, complaints, and requests in Sharjah, ensuring timely resolution and maintaining accurate records in relevant systems.
Full job description
We are looking to strengthen our team of Customer Care Advisors in Sharjah . As a Customer Care Advisor, you are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.
Your responsibilities:
- You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
- You observe customer challenges and are solution driven.
- You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
- You signal and report about bottlenecks within the assigned processes.
- You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.
How to succeed / your profile:
- You have about 2-3 years experience in a customer oriented job.
- You have parts sales experience and/or a relevant technical knowledge.
- You are fluent in English and Arabic.
- You have strong customer oriented thinking and acting skills.
- You have good commercial skills.
- You are solution driven and persistent.
- You have good organizational skills and you are able to set priorities.
- You are a team player.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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Verification notes
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