Overview
As a Customer Care Manager for the French market at Qonto, you will help raise the quality and consistency of our frontline Customer Care operations. This is not a traditional full-time training role. You will combine hands-on Level 2 support, quality analysis, coaching and operational problem-solving across our Payment Services scope, including card payments, payment terminals and Tap to Pay. You
Full job description
As a Customer Care Manager for the French market at Qonto, you will help raise the quality and consistency of our frontline Customer Care operations. This is not a traditional full-time training role. You will combine hands-on Level 2 support, quality analysis, coaching and operational problem-solving across our Payment Services scope, including card payments, payment terminals and Tap to Pay. Your goal will be simple: help our frontline partners resolve customer requests accurately and efficiently while continuously improving how support is delivered. You will work closely with Gabrielle Ramahatafandry https://www.linkedin.com/in/gabrielle-ramahatafandry-1b39b9128/, your future manager, to strengthen the quality, coaching and operational performance of the French-speaking Customer Care scope. AS A CUSTOMER CARE TRAINER AT QONTO, YOU WILL - Resolve complex Level 2 cases escalated by frontline teams across card payments, payment terminals and Tap to Pay. - Assess support quality and tur
How to apply: https://jobs.ashbyhq.com/qonto/a1ad7186-3f00-48f1-b638-2bc741213b9b/application
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