Overview
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer sat
Full job description
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.
We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.
HONK is a 24x7 environment, and we have several full-time shifts available.
Interact directly with customers by phone, providing friendly, professional, and timely support
Use HONK’s proprietary technology to connect customers with our nationwide network of service providers
Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation
Monitor service requests through completion and help resolve issues or delays that may arise along the way
Communicate clearly with customers about their service, expectations, and next steps
Deliver a high level of customer service while working efficiently in a fast-paced environment
Think creatively and take ownership of customer issues to help ensure a positive experience from start to finish
Develop a strong understanding of HONK’s services, technology, and processes to confidently assist customers and answer questions
Experience in a customer facing environment resolving issues over the phone
The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
Fluency in English. Spanish a plus
Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
It is preferable that you have experience working from home and have equipment that supports a work from home environment.
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