Overview
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Motor Claims Handlerto join our Claims UK team. Claims First Responders are the first port of call for Prima drivers when something goes wrong. You will speak to customers to understand what has happened and what damage has been done to their vehicle, so that we can put things right. Where the incident has involved other vehicles, drivers, or damage to other property, you w
Full job description
Description
About The Role
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Motor Claims Handlerto join our Claims UK team.
Claims First Responders are the first port of call for Prima drivers when something goes wrong. You will speak to customers to understand what has happened and what damage has been done to their vehicle, so that we can put things right. Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too. You will kick off the process of putting things right, so that our customer can get back on the road as quickly and as seamlessly as possible.
At Prima, we want to make things fast, fair, and straightforward, including when customers need to make a claim. As a Claims First Responder, you will be at the very forefront of making that happen for our customers across the UK.
Excited to make an impact? Here are the details
What You'll Do
Investigating and responding to informal and formal complaints
Complete quality assurance checks across various channels
Prepare Financial Ombudsman (FOS) case files
Handle DSR requests and responding to customers in required timeframe
Investigate and handle potential sanction matches, ensuring these are managed in a timely manner
Work with the Compliance team on various compliance topics
Stay up to date with relevant FOS decisions and share this information with colleagues
Support and resolve requests from team members to provide a comprehensive response to our customers
Maintain a close understanding of claims processes
Actively help shape and define new complaints and QA workflows as this newly created role and team evolve.
What We’re Looking For
Strong foundational understanding of customer claims processes and regulatory standards
Clear experience of handling regulatory complaints within an FCA environment
Great communication skills
A passion for delivering excellent experiences to customers and colleagues
Experience of working successfully in a regulated service environment with evidence of consistently applying
Treating Customers Fairly principles
Analytical problem solving abilities
Familiarity with the insurance industry, its key metrics, and associated challenge
High level of adaptability and comfort with ambiguity, with the enthusiasm to help shape a newly created role as it evolves
Proven ability to thrive and maintain focus in a fast-paced, rapidly changing environment
Additional information
Why you’ll love it here:
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. 🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support. Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.
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