Overview
Working together as a team to innovate on the customer experience is something that we are collectively passionate about. Be responsible for the customer's support experience with M365 working closely with engineering. SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team. Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership. Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools. Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements. Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives t
Full job description
Full Job Description
Working together as a team to innovate on the customer experience is something that we are collectively passionate about. Be responsible for the customer's support experience with M365 working closely with engineering. SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team. Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership. Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools. Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements. Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities. Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year. Certain roles may be eligible for benefits and other compensation.
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